NATHANAEL CAMPAGNOLI
Columbia,MD
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager & Lifeguard/CPR Instructor
Goldfish Swim School & Goldfish Swim School Franchising
Columbia, MD
10.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Took over ordering and Inventory to regulate and decrease costs.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the recruitment, hiring, and onboarding process for new employees.
- Maintained certifications for Lifeguard Instructor and Certified Pool Operator
- Held monthly certification classes for lifeguards
- Held Community CPR classes
Operations and Finance Manager
Bark Social
Baltimore, Maryland
01.2022 - 12.2023
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Created monthly performance metrics that tracked key performance indicators.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Prepared financial documents such as budgets, forecasts and reports.
- Managed scheduling, training and inventory control.
- Supervised management teams at multiple sites, each generating over $3M.
- Created and implemented an inventory database and system for cost control.
- Contributed to the design and creation of the new food and beverage offerings.
- Contributed to the training program development and building of culture.
General Manager
Bark Social
07.2021 - 01.2023
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Scheduled staff shifts and monitored labor costs.
- Resolved customer complaints in a professional manner.
Bar/Event Manager
P.J. Clarke's / SIDECAR
Washington, DC
02.2018 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Worked with professional and trade associations to create memorable and successful events.
Supervisor/Manager
Crave Restaurant
02.2017 - 02.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
Education
Bachelor of Arts (B.A.) in Business -
Virginia Commonwealth University
Richmond, VA05.2017
Skills
- Performance management
- Inventory control
- Financial reporting
- Employee recruitment
- Food safety
- Customer service
- Marketing initiatives
- Business operations background
Certification
- TIPS, Present
- Certified Food Safety Manager, 08/01/21, 02/01/25
- CPR Certification
- Lifeguard Trainer Certification
- Certified Pool Operator
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Assistant General Manager & Lifeguard/CPR Instructor
Goldfish Swim School & Goldfish Swim School Franchising
10.2023 - Current
Operations and Finance Manager
Bark Social
01.2022 - 12.2023
General Manager
Bark Social
07.2021 - 01.2023
Bar/Event Manager
P.J. Clarke's / SIDECAR
02.2018 - 01.2021
Supervisor/Manager
Crave Restaurant
02.2017 - 02.2018
Bachelor of Arts (B.A.) in Business -
Virginia Commonwealth University
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