Highly accomplished sales and operations leader with over 18 years of experience in driving business growth, improving customer experience, and leading high-performing teams. Proven record of increasing revenue by 21% YOY at iHaul iMove. Skilled in sales strategy development, team leadership, and customer relationship management. I'm seeking to bring my expertise in sales and leadership to Phillips for sustained growth and success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Vice President of Sales and Operations
iHaul iMove
Colorado Springs, CO
05.2023 - 09.2024
Manage budgets, financial forecasts, and cost control measures to ensure profitability, while maintaining high-quality customer experiences.
Achieved a remarkable 21% year-over-year increase in revenue, specifically in the winter months where the business usually dips, playing the pivotal role of the key sales driver for the company.
Optimize logistics and supply chain processes with vendors to streamline operations, reduce costs, reduce lead times, and enhance customer satisfaction and employee satisfaction.
I prioritize ensuring each move goes beyond customer expectations by implementing quality checks at every step. This helps us maintain high standards and deliver a seamless, stress-free experience for every customer we serve.
Leveraged technology solutions to enhance efficiency, such as implementing GPS tracking for real-time monitoring of moving trucks and optimizing routes for timely deliveries.
Develop and implement risk management strategies to mitigate potential risks associated with moving operations, ensuring a seamless and secure experience for our customers.
Spearhead training and development programs for our teams, equipping them with the skills and knowledge needed to deliver exceptional service and handle complex moving projects effectively.
Cultivate strategic partnerships with suppliers, industry stakeholders, and community organizations to expand our network, access new markets, and enhance our brand presence.
Ensured compliance with all regulatory requirements, including licensing, permits, and safety standards, to uphold our reputation as a reliable and trustworthy moving company.
Lead continuous improvement initiatives, gathering feedback from customers and employees to identify areas for improvement and create processes.
Established pricing policies that balanced profitability while staying competitive in our market.
Board Member
Embrace and Reach International
Colorado Springs, CO
06.2013 - 11.2023
As a prominent board member and one of the two youth directors in our mission organization, I am deeply involved in our church-centered and community-based initiatives.
We organize and host basketball clinics, exhibition games with talented college players, providing an exciting and uplifting experience for all.
We also establish a comprehensive medical and dental system, distribute clothing and food, pull teeth, provide medications, and provide spiritual counseling.
We actively engage in building homes, digging wells for clean water, and delivering essential supplies like food, clothing, and medicines.
Engaged in public relations activities to promote company mission, vision, values, products, services, and brand image.
B2B Account Manager
Cellular Sales
Colorado Springs, CO
04.2022 - 04.2023
Spearheaded strategic initiatives across 19 stores, focusing on Business to Business (B2B) sales
My responsibilities included overseeing SaaS solutions, hardware offerings, communication services, and overall business growth strategies for clients
I addressed concerns, conducted in-depth training sessions, and executed targeted sales plans to drive revenue and client satisfaction
Achieved a remarkable 21% year-over-year increase in sales, establishing myself as the key sales driver for the company
Multi-Unit Sales Manager
Cellular Sales
Colorado Springs, CO
11.2021 - 04.2023
Company Overview: Verizon Wireless
Oversaw operations, sales training and performance as well as customer relations for two retail locations
My primary focus is on ensuring profitability and team satisfaction
Central to our approach is delivering exceptional customer experiences, aiming for a consistent 5-star rating
I directly manage all aspects of profit and loss for these two locations, including staffing, training, coaching, accountability, sales processes, and operational efficiency
As a result of these efforts, our two stores led the market in total volume and revenue for December 2022
Verizon Wireless
Firestone Store Manager
Bridgestone Americas
Colorado Springs, CO
07.2021 - 10.2021
Manage all aspects of the care care and tire business for my location
I oversee P&L's while delivering a plan and excellent results that have taken this store from the bottom of the region to the middle of the region in 40 days
Delivering an excellent customer service experience is my top priority while building my team and helping them achieve their goals
Senior District Sales Manager
GoWireless Verizon Wireless Retailer
Colorado Springs, CO
06.2014 - 06.2021
Managed day-to-day operations of Verizon retail stores across central Colorado.
Led a team of 80+ employees, including 12 store managers, assistant managers, and sales representatives
Implemented effective employee training programs and strategies to enhance sales performance and foster a positive work culture.
Managed Profit and Loss (P&L) responsibilities at both store and district levels, optimizing financial performance
Supervised day-to-day operations of district sales staff including recruiting, hiring, training, scheduling and performance evaluations.
Provided leadership support to ensure that all employees were meeting their individual goals as well as the overall objectives of the organization.
Created monthly reports detailing sales performance, budgeting, forecasting, inventory management, and marketing activities.
Conducted regular meetings with team members to review progress against goals and objectives.
Selling Store Manager
GoWireless Verizon Wireless Retailer
Boise, ID
10.2014 - 03.2016
Responsible for making sure all the daily activities in our store were done to the highest standard
My team of 4 and I consistently provided excellent customer experiences with top scores
Selling Store Manager
MyBullfrog.com Verizon
Goodyear, AZ
06.2013 - 09.2014
This was my first selling store manager position and I learned a great deal about how to lead people effectively
I managed to build a team that I am still in contact with and we had fun while getting our jobs done
Pastoral Intern
Estrella mountain church
Goodyear, AZ
04.2008 - 11.2012
Embraced servant leadership by caring for families and serving youth from 8 years old up through college age.
Engaged in numerous community activities to keep the youth engaged and focused on their future and larger life purposes.
Organized winter and summer camps, community events, outreach fundraisers, and international mission trips.
Organized special events such as retreats, mission trips, and conferences.
Participated in staff meetings to discuss current ministry initiatives.
Taught myself how to record, edit, master and produce a weekly television broadcast for our services along with podcasts and in service videos.