Nathanael Garcia

The work consisted of installing, removing, and pointing cameras.

Generally for target but did do a few starbucks. In all job sites it was work that consisted of running new cable such as CAT5 or CAT6. Also routed and ran fiber lines. Any new wiring or cabling got tested and troubleshooted. Installed and used proper resources to make sure wire and equipment was ran and installed correctly.

• Installed and configured new devices and system components.
• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Performed quality assurance on systems to confirm optimal performance.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.