Nathanael Garcia
El Paso,TX
Summary
Results-driven production lead with several years of experience leading safe, on-time and high-quality production of wide array of products and components. Personable facilitator with passion for excellence and history of cultivating motivated and loyal teams. Mechanically proficient and technically versatile, driven to understand and model complete line operations.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Production Lead
Larsen manufacturing
El Paso, Tx
07.2024 - Current
- Led daily production line work at Larsen manufacturing.
- Monitored output, quality, and safety standards across shifts to ensure compliance and optimal performance.
- Assigned tasks to operators and supported workflow adjustments.
- Trained team members on equipment use and plant procedures.
- Inspected finished parts for defects and specification compliance.
- Reported downtime, delays, and safety concerns to supervisors.
- Collaborated with other departments to ensure smooth operations.
- Coordinated production schedules and assigned tasks to employees.
- Monitored the quality of products during production process.
- Ensured safety regulations were followed by all staff members.
- Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
- Established standard operating procedures for each task within the production line.
- Assisted in training new personnel in the use of tools and equipment.
- Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
- Coordinated material supply to assembly line, regulated flow of finished goods to warehouse, and fulfilled order requirements to maintain production efficiency.
- Interpreted job tickets and communicated specifications to configure production operations and prioritize tasks by due date.
- Monitored machinery operations for efficiency visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel.
Fast Food Crew Member
McDonalds
El Paso, Tx
01.2023 - 05.2023
- Greeted guests and took orders at McDonald's front counter.
- Operated point-of-sale system for cash, card, and mobile payments.
- Prepared sandwiches, fries, and drinks following McDonald's food safety standards.
- Assisted team members during peak hours and coordinated order preparation to ensure timely service.
- Addressed customer questions and resolved service concerns to enhance guest satisfaction.
- Recorded customer orders and communicated clearly to confirm each order.
- Verified orders and efficiently bagged items for convenient transport.
- Restocked condiments, packaging, and kitchen supplies throughout shifts.
- Cleaned counters, tables, equipment, and dining areas at McDonald's restaurant.
- Followed all health and safety regulations when handling food.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Kept customer and food preparation areas clean and well-organized.
Education
San Elizario High School
El Paso, TxSkills
- Problem solving
- Attention to detail
- Clear communication
- Team coordination
- Customer focus
- Logistics
- Documentation
- Multitasking
- Punctual and reliable
- Workflow coordination
- Customer service
- Coordination
- Data collection
- Email management
- Technical troubleshooting
- Typing proficiency
- Product and service solutions
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Production Lead
Larsen manufacturing
07.2024 - Current
Fast Food Crew Member
McDonalds
01.2023 - 05.2023
San Elizario High School