Nathanael Honey
Eagle Mountain,UT
Summary
An adaptable and results-driven professional with over 5 years of experience across customer success, retention, implementation, and consulting roles. Proven ability to translate complex technical concepts into actionable strategies, fostering long-term client relationships, and delivering tangible business outcomes. Passionate about enhancing customer experiences and maximizing value through innovative solutions and proactive engagement.
Overview
5
5
years of professional experience
Work History
Customer Success Manager - Analyst
Weave
2021.10 - Current
- Mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues and promote customer loyalty.
- Analyzed churn data to identify trends and develop strategies to improve customer success metrics.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers or coworkers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Success Manager
Weave
2020.11 - 2021.10
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed the ability to naturally steered conversations towards upsell opportunities which benefited the customer and the business.
Onboarding Project Manager
Weave
2019.09 - 2020.11
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Installed and configured VOIP system, database integration, and applications.
- Explained complex, technology-related issues in basic, understandable terms to clients and peers.
- Cultivated relationships with sales team to explore and trial other alternatives to standard protocols to improve inefficiencies and resolve pain points.
Skills
- Client Relations
- Strategic Planning
- Negotiation
- Network consulting and optimization
- Data Management
- Research and due diligence
- Product implementation & training
- Strategic communications
- Staff mentoring & leadership
- Customer needs assessment
- Interdepartmental communication
- Process improvement & optimization
References
Po'u Palelei - Former Customer Success Team Lead/Manager Current Director of Onboarding and Success at Giv.Plus - (801) 918-3728
Alyse Swenson - Former Onboarding Team Lead - Current Project Manager at BambooHR - (801) 971-4693
Austin Griffith - Friend/former coworker at Point Communications - Current undergrad at The Boston University Henry M. Goldman School of Dental Medicine. - (385) 250-6030
Timeline
Customer Success Manager - Analyst
Weave
2021.10 - Current
Customer Success Manager
Weave
2020.11 - 2021.10
Onboarding Project Manager
Weave
2019.09 - 2020.11
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