Summary
Overview
Work History
Education
Skills
Timeline
background-images

Nathanael Johnson

Oakfield,TN

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.


Overview

11
11
years of professional experience

Work History

General Manager

GameXChange
06.2024 - 04.2025
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Senior Lead Technician

Samson's Carpet Cleaning
05.2014 - 06.2024
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
  • Maintained a safe work environment through regular inspections and adherence to safety protocols.
  • Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
  • Contributed to a positive work environment through open communication channels among team members.
  • Promoted sustainability initiatives, implementing eco-friendly cleaning practices in daily operations.
  • Established a proactive approach towards preventative maintenance, reducing the need for reactive measures.
  • Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
  • Implemented efficient waste disposal systems, contributing to a cleaner facility overall.

Service Manager

America's Car-Mart
09.2020 - 07.2021
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Parts Specialist

Smallwood's Campers and RVs
03.2020 - 07.2021
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Increased store revenue by cross-selling products and upselling services to customers.

Mobile Expert

Best Buy
08.2019 - 11.2020
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
  • Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
  • Collaborated with team members to achieve monthly sales targets.

Mobile Sales Consultant

Victra Wireless
05.2017 - 08.2019
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Delivered engaging product demonstrations that showcased the unique selling points of each mobile device, leading to higher conversion rates.
  • Conducted thorough product research, staying up-to-date on industry trends and competitor offerings to provide informed recommendations to clients.
  • Answered questions from customers regarding products and services both by telephone and in-person.
  • Enhanced store reputation for exceptional customer service by attentively addressing client concerns and offering expert advice.
  • Assisted in organizing promotional events and marketing initiatives, drawing new clientele to the store and boosting overall sales figures.
  • Utilized CRM software efficiently for tracking leads, managing appointments, and monitoring sales progress towards monthly goals.
  • Leveraged strong communication skills to effectively articulate the benefits of various mobile plans and devices, simplifying complex information for customer comprehension.
  • Provided exceptional after-sales support by addressing technical issues promptly and professionally, fostering customer loyalty.
  • Negotiated contracts skillfully on behalf of clients seeking specialized mobile plans or devices, securing favorable terms whenever possible.
  • Achieved sales targets consistently by effectively presenting product features and persuading customers of their benefits.
  • Received training and certification from Verizon to represent brand, explain technical functions of mobile devices and guide product selection by customers.
  • Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
  • Maintained detailed records of all customer interactions within company databases for accurate reporting purposes while adhering to data privacy regulations.
  • Activated phones on networks such as Verizon.
  • Coordinated closely with other departments such as finance or IT support teams when necessary for seamless service delivery during complex transactions or problem resolution processes.
  • Increased customer satisfaction by providing personalized mobile solutions and tailored recommendations.
  • Set up, updated and closed business and personal accounts.
  • Troubleshot technical concerns regarding cell phone operations, applications and performance.
  • Monitored customer satisfaction levels through surveys and feedback mechanisms, identifying areas for improvement and implementing necessary changes to enhance the overall client experience.
  • Pleasantly greeted customers and determined individual needs by asking appropriate questions.
  • Developed long-lasting relationships with clients through attentive follow-up, ensuring repeat business and referrals.
  • Identified opportunities to further business transactions via upselling and cross-selling.
  • Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
  • Provided information about network policies, contract parameters and payment plans.
  • Implemented creative upselling techniques to promote additional products or services, resulting in higher average transaction values.

Education

High School Diploma -

Gateway Christian School
Jackson, TN
05-2015

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Team leadership
  • Staff management
  • Customer relations
  • Inventory control
  • Verbal and written communication
  • Administrative skills
  • Client relations
  • Schedule management
  • Labor cost controls
  • Customer retention
  • Process improvements
  • Deadline oriented
  • Mobile technology
  • Mobile device management
  • Java expertise
  • Teamwork
  • Friendly and helpful
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Cleaning and sanitizing
  • Multitasking Abilities
  • Warehouse operations
  • Shipping and receiving
  • Returns processing
  • Packaging and labeling
  • Forecasting and planning
  • Warranty administration
  • Sales support
  • Parts identification
  • Parts documentation
  • Stock control
  • Cost reduction strategies
  • Ordering parts
  • Invoice processing
  • Order fulfillment
  • Email communication
  • Clean driving record
  • Supply orders
  • Inventory auditing
  • Inventory management
  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Network troubleshooting
  • Remote support
  • System administration
  • Network maintenance
  • Help desk operations
  • Wireless networking

Timeline

General Manager

GameXChange
06.2024 - 04.2025

Service Manager

America's Car-Mart
09.2020 - 07.2021

Parts Specialist

Smallwood's Campers and RVs
03.2020 - 07.2021

Mobile Expert

Best Buy
08.2019 - 11.2020

Mobile Sales Consultant

Victra Wireless
05.2017 - 08.2019

Senior Lead Technician

Samson's Carpet Cleaning
05.2014 - 06.2024

High School Diploma -

Gateway Christian School

Similar Profiles

CREATE PROFILE
Nathanael Johnson