Summary
Overview
Work History
Education
Skills
Additional Information
Community Involvement
Timeline
Generic

Nathanael Kurtz

Elizabethtown,PA

Summary

Friendly and reliable Associate offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

15
15
years of professional experience

Work History

Cashier

Family Fare Supermarket
08.2016 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Upsold additional products and services to customers, increasing revenue.

Person in Charge

Family Fare Supermarket
03.2023 - 08.2023
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Customer Service Desk Associate

Family Fare Supermarket
07.2020 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Assistance Associate

Family Fare Supermarket
05.2018 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Collected carts from parking lot and designated return locations.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

Paper Boy

Morning Star, Albion
07.2008 - 09.2020
  • The folding, packaging and delivery of newspapers
  • Distributed papers in various weather conditions during early morning.
  • Collaborated with team members to improve paper sorting and delivery speed.

Night Cashier

Family Fare Supermarket
07.2017 - 03.2020
  • Delivered expert, friendly service to serve every customer need.
  • Used superior customer service skills to help customers locate and select merchandise.
  • Pushed out large amounts of new stock during slower overnight hours.
  • Kept drawer accurate by carefully processing new transactions and giving out correct change.
  • Sought out opportunities to improve store appearance and operations in between assigned overnight work.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Janitor

Mitchell Janitorial
01.2011 - 04.2016
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Reported damages and hazardous conditions to management for further action.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.

Education

Calhoun Area Career Center
Battle Creek, MI
06.2016

High School Diploma -

Marshall High School
Marshall, MI
06.2016

Skills

  • Hard Worker, Fast Learner, Technically Intuitive
  • Oxygen Acetylene Torch Cutting
  • Postal Scale Operation and Labeling
  • Scan Items
  • Cash Handling
  • Time Management Skills
  • Restock Station
  • Greet Customers
  • Clean Station
  • Bag Items
  • Western Union
  • Till Counting
  • Trained in Point-of-Sale Systems
  • Money Orders
  • Lottery
  • Check Cashing
  • Refunds
  • Rainchecks
  • Labeling
  • Collect Carts
  • Clean Bathrooms
  • Restocking Supplies
  • Returns Processing
  • Maintenance Bottle Return Machines
  • Mopping
  • Wash Windows
  • Count Money
  • Audit Tills
  • Report Incidents
  • Close Store
  • Manage Breaks
  • Cleaning and Sanitizing
  • Refunds and Exchanges
  • Product and Service Sales
  • Staff Training
  • Verbal and Written Communication
  • Money Handling
  • Cash Management
  • Valid Driver's License
  • Route Deliveries
  • Delivery Procedures
  • Credit Card Payment Processing
  • Reading Comprehension
  • Store Appearance
  • Item Location Assistance
  • Bathroom Servicing
  • Trash Collection
  • Hand Trucks
  • ID Verification

Additional Information

  • AWARDS , Boy State Honors City

Community Involvement

Marshall Civic Players: 

  • Joseph and the Amazing Technicolor Dream Coat (Dan) (2020)
  • Joseph and the Amazing Technicolor Dream Coat (Gad) (2022)
  • Something Rotten (Minstrel and Francis Flute) (2023)

Timeline

Person in Charge

Family Fare Supermarket
03.2023 - 08.2023

Customer Service Desk Associate

Family Fare Supermarket
07.2020 - 08.2023

Customer Assistance Associate

Family Fare Supermarket
05.2018 - 08.2023

Night Cashier

Family Fare Supermarket
07.2017 - 03.2020

Cashier

Family Fare Supermarket
08.2016 - 08.2023

Janitor

Mitchell Janitorial
01.2011 - 04.2016

Paper Boy

Morning Star, Albion
07.2008 - 09.2020

Calhoun Area Career Center

High School Diploma -

Marshall High School

Similar Profiles

CREATE PROFILE
Nathanael Kurtz