Nathanael Mulder
Englewood,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Light Rail Operator
RTD
02.2023 - Current
- Provide excellent customer service to passengers, assisting them with boarding and exiting the train safely, as well as answering questions about schedules and fares.
- Demonstrate adaptability during service disruptions or emergencies by quickly adjusting plans according to dispatcher instructions while maintaining focus on passenger safety.
- Ensure smooth operations by conducting thorough pre-trip inspections of vehicle systems and equipment, identifying any issues or potential problems.
- Reduce accidents and safety incidents through strict adherence to standard operating procedures and consistent vigilance while operating the train.
Lead Cashier
AB Petroleum
07.2015 - 05.2023
- Worked at 10 stores across the metro region, often more than one in a day, depending on the company's needs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Drill Team Supervisor
U.S. Navy
09.2008 - 11.2009
- Trained and supervised Reactor Department watch team members in simulated casualty/crisis scenarios to acclimate them to correct procedures during high-stress environments.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Scored highest regulatory oversight score in over seven years.
Education
Bachelor of Science - Audio Production
The Art Institute of California-San Diego
San Diego03.2013
High School Diploma -
Washington High School
Sioux Falls, SD05.2001
Skills
- Time Management
- Microsoft Office
- Attention to Detail
- Incident Reporting
- Policy Enforcement
- Emergency Response
- Customer service expertise
- Defect and issue reporting
Timeline
Light Rail Operator
RTD
02.2023 - Current
Lead Cashier
AB Petroleum
07.2015 - 05.2023
Drill Team Supervisor
U.S. Navy
09.2008 - 11.2009
Bachelor of Science - Audio Production
The Art Institute of California-San Diego
High School Diploma -
Washington High School
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