Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Hi, I’m
Nathanael Paulino
Friendswood,TX
Summary
Overview
10
years of professional experience
Work History
Wells Fargo & Company
Teller
01.2018 - 04.2020
Job overview
- Maintained friendly and professional customer interactions.
- Educated customers on use of banking website and mobile apps.
- Educated customers on online banking and mobile banking applications.
- Wrote and distributed customer correspondence.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Assisted with training of new tellers on policies and procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
HEB Grocery Store
Frozen Food Department Manager
03.2016 - 04.2017
Job overview
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
Timewise Food Store
Assistant Store Manager
10.2014 - 07.2015
Job overview
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Footlocker Retail
Sales Associate
07.2010 - 01.2012
Job overview
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed, maintained and utilized diverse client base.
- Generated advertising brochure for vendor use.
- Contributed to team objectives in fast-paced environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Informed customers of promotions to increase sales productivity and volume.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Education
George Washington High School, GU, USAMangilao, GU
High School Diploma
06.2008
University Overview
Skills
- Excellent Time Management Skills
- Exceptional Customer Service
- Critical Thinking
- Cash Counting
- Customer Service
- Retail Store Operations
- Speaking Clearly
- Shipment Processing
- Hardware Inventories
- Excellent People Skills
- Teamwork and Collaboration
- Store Opening and Closing
Timeline
Teller
Wells Fargo & Company
01.2018 - 04.2020
Frozen Food Department Manager
HEB Grocery Store
03.2016 - 04.2017
Assistant Store Manager
Timewise Food Store
10.2014 - 07.2015
Sales Associate
Footlocker Retail
07.2010 - 01.2012
George Washington High School, GU, USA
High School Diploma
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