Nathanael Quintero
Port Saint Lucie,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Sales Associate/DMV Title Clerk
CarMax
Jensen Beach, FL
09.2023 - Current
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
- Processed title applications for new vehicles or transfers of ownership.
- Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
- Provided assistance to customers with inquiries regarding DMV services and procedures.
- Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
- Maintained accurate records of all transactions performed in the office.
- Conducted research using various databases to answer customer questions about title processing issues.
- Ensured compliance with state laws and regulations related to vehicle titling processes.
- Issued temporary tags when necessary while ensuring proper documentation was completed.
- Accepted payment from customers via cash, check or credit card transactions.
Sales Representative
Crunch Fitness
Stuart, FL
06.2023 - 01.2024
- Delivering excellent customer service, troubleshooting any issues or problems and while taking payments for drinks, etc
- Applying freezes or cancellations as well as other types of changes to customer memberships
- Following up with phone calls to members for late or missing payments
- Selling memberships that fit what the customer goals are to better fit their lifestyle.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Maintained accurate records of all sales and prospecting activities.
Breezeline
05.2022 - 06.2023
- Providing technical support to telecommunication customers & assuring adequate connectivity to the network
- Delivering exceptional customer service and solutions by phone according to department and company guidelines
- Troubleshooting and assisting customers with LAN connectivity, modem & router, VoIP, email, and cable issues using Apple & Windows operating systems.
Team Leader
Universal Orlando Resort
Orlando, FL
06.2018 - 03.2022
- Coordinated & managed team members, maintained budget goals, & ensured excellent customer service
- Cross-trained team members at other venues & collaborated with other departments to ensure daily operations & safety procedures are met
- Mentored & developed team members for leadership roles
- Assisting with user questions and providing technical support through phone, email, live chat, & social media platforms
- Troubleshooting hardware & software difficulties using diagnostic techniques & escalating to appropriate support teams
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
Education
BACHELOR OF SCIENCE - KINESIOLOGY
Southeastern University
12.2018
Skills
- Technical Support
- Customer Service
- Customer Experience
- Community Management
- Social Media Management Platforms
- Zendesk
- LAN-WAN
- Internet Protocol (IP)
- VoIP
- Network Troubleshooting
- Hardware Support
- Telecommunications
- Help Desk
- System Analysis
- Sales Development
- Product Sales
- Payment Processing
- Contract Preparation
- Customer Needs Assessment
- B2B sales and customer service
- Cash Handling
- Sales expertise
- Sales Strategies
- Policy and Procedure Adherence
- Positive and professional
- Stocking and Receiving
- Store Opening and Closing
- Building rapport
- Diagnostics
- Python
- JavaScript
- Powershell
- C
- HTML
- JSON
- YAML
- Microsoft Azure
- Azure DevOps
- SQL Azure
- Azure Functions
- Microsoft Office
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Google Workspace
- Adobe Acrobat
- Linux
- Windows OS
- MacOS
- Quality Assurance
- Communication
- Conflict Resolution
- Phone Etiquette
- Problem-solving
- Leadership
- Budgeting
- Teamwork
Timeline
Sales Associate/DMV Title Clerk
CarMax
09.2023 - Current
Sales Representative
Crunch Fitness
06.2023 - 01.2024
Breezeline
05.2022 - 06.2023
Team Leader
Universal Orlando Resort
06.2018 - 03.2022
BACHELOR OF SCIENCE - KINESIOLOGY
Southeastern University
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