Nathanael Villegas
Plainsboro
Summary
Dynamic Floor Supervisor at VFC with a proven track record in enhancing customer satisfaction and driving sales through effective staff coaching and strategic operations management. Skilled in stock management and performance optimization, I foster a high-performing team environment that consistently meets productivity targets and elevates the shopping experience. My first year I achieved “employee of the year” earning the most profit at $73,614 for the store.
Overview
3
3
years of professional experience
Work History
FWE Specialist
Apple Inc.
07.2025 - Current
- Followed all company policies and procedures to deliver quality work.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Achieved a 58% for free trial services over the scheduled quarter.
- Has sold 362 total Hero Units (67 over the given benchmark) over the scheduled quarter.
Floor Supervisor
VFC
07.2022 - 07.2025
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Developed and implemented strategies to improve customer service and increase sales.
- Upheld proper visual merchandising standards on retail floor and windows.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Delegated tasks to employees to enhance productivity and workflow.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
- Defined and enforced store procedures in compliance with company policies and procedures.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Education
Diploma -
West Windsor Plainsboro High School North
Plainsboro, NJ06.2022
Skills
- Stock management
- Quality controls
- POS systems operations
- Staff coaching
- Employee motivation
- Workplace organization
- Task delegation
- Retail merchandising
- Sales monitoring
- Customer engagement strategies
- Performance improvements
- Employee development
- Interpersonal conflict resolution
- KPI monitoring
- Operations oversight
- Operations management
- Team leadership
- Customer satisfaction
- Performance optimization
- Performance coaching
- Sales goal achievement
- Service delivery coordination
- Employee workflow management
- Policy enforcement
- Loss prevention
- Safety monitoring
- Team supervision
Timeline
FWE Specialist
Apple Inc.
07.2025 - Current
Floor Supervisor
VFC
07.2022 - 07.2025
Diploma -
West Windsor Plainsboro High School North
Interests
Computers (building/programing)
Fitness (very amateur body builder)
Retail (meeting/learning about others. Socializing)
Music (can read, write and preform music)