Nathan Blake Castanon
Eureka,CA
Summary
Dynamic and results-driven professional with two years of experience in student-facing roles related to admissions, recruitment, higher education, and financial aid. Eager to leverage expertise in relationship-building, community engagement, and event management to excel within student-facing roles. Passionate about fostering partnerships, exceeding goals, and delivering exemplary services. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Success Coach Team Leader
North Coast Cal-SOAP
09.2022 - Current
- Guided over 300 senior high school students through resume optimization, college application strategies, and financial aid processes, resulting in a 35% increase in scholarship applications and a 15% higher acceptance rate to California universities.
- Collaborated with parents, school faculty, and social workers to address problems and grow student success.
- Possess extensive knowledge of FAFSA procedures and have received training from California state programs to better assist with federal financial aid applications
- Led and curated workshops and presentations to increase financial aid literacy.
- Maintained detailed records of all student meetings, progress updates, and goals achieved for ongoing analysis of program effectiveness.
- Assisted students in exploring and selecting career paths.
- Mentored new Success Coaches by sharing expertise on proven coaching methods, tools, and techniques.
- Collaborated with fellow Success Coaches to share best practices, resources, and insights for better coaching outcomes.
Barista
Starbucks
06.2020 - Current
- Efficiently prepare and serve 50+ beverages an hour while maintaining high standards of quality and customer service
- Effectively handle customer inquiries, complaints, and conflicts, to ensure positive outcomes for all parties involved
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Education
Bachelor of Arts in Sociology -
Arizona State University
05.2024
Skills
- Proficient in Tableau
- Data Analysis and Interpretation
- Excellent written and verbal communication
- Proficient in Microsoft Office Suite
- Proficient in Google Suite
- Organizational and project management skills
- Attention to detail
- Multitasking and task prioritization
- Team collaboration and leadership
- Time management skills
- Data Collection
- Financial Literacy
Timeline
Success Coach Team Leader
North Coast Cal-SOAP
09.2022 - Current
Barista
Starbucks
06.2020 - Current
Bachelor of Arts in Sociology -
Arizona State University
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