Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Nathan Coffman

Memphis,TN

Summary

Dynamic Lead Field Service Technician at Culligan Quench with proven track record in equipment maintenance and process improvement. Recognized for exceptional customer service and awarded Employee of the Month. Skilled in project management and team leadership, consistently enhancing operational efficiency and client satisfaction across multiple markets.

Overview

27
27
years of professional experience

Work History

Lead Field Service Technician

Culligan Quench
Memphis, TN
03.2022 - Current
  • Perform preventative maintenance repairs on equipment.
  • Participate in weekly meetings with management staff to discuss upcoming projects and review current progress.
  • Evaluate existing process procedures for potential improvement.
  • Lead multiple large scale installs with Amazon, Nike, Cummins, etc.
  • Extensive travel to multiple markets to complete work orders related to emergencies, standards, swaps, installs, and preventative maintenance.
  • Employee of the Month 3/24.
  • Golden Circle Award recipient for Inspiring Results for 2024.
  • Golden Circle in April 2025
  • Manage Arkansas market from 3/25 to 6/25 in day-to-day operations, including shed inventory, replenishment, work order completion, three Amazon location PMs totaling 224 PMs, and retrofit work orders.
  • Managing shed inventories and replenishment for Memphis market, and assisting in Little Rock.
  • Traveling to assist in multiple markets: Memphis, Little Rock, Birmingham, Huntsville, New Orleans, Daphne/Mobile, Dallas, and Oklahoma. Taking the approach of "leave it in better shape than it was on arrival."
  • Contact Inventory Control to deinstall equipment.
  • Organize, coordinate, and relocate shed locations to optimize space, including combining inventory and adding additional sheds to maximize organization and efficiencies with space provided.
  • Organization and efficiencies maximized by structuring and organizing leased space to ensure that Technician can "Get In and Out."

Independent Contractor

Self Employed
Memphis, Tennessee
05.2016 - 03.2022
  • Implement strategies to increase customer satisfaction and loyalty.
  • Ensure compliance with local, state, and federal regulations.
  • Maintain relationships with existing clients by providing superior customer service.
  • Manage day-to-day operations, including meeting with customers to determine needs.
  • Perform estimates, cost analysis, market research, and inventory management.
  • Create drawings and plans for customer approval.
  • Build fences, construct storage buildings, build out bonus rooms above garages, install multiple types of flooring, and remodel kitchens, baths, and office spaces.

Marketing Manager

Church Health Center
Memphis, Tennessee
01.2007 - 05.2016
  • Organize trade show exhibitions to promote brand awareness.
  • Plan events such as webinars or seminars to engage customers.
  • Supervise team of junior marketers in executing various projects.
  • Build relationships with influencers in industry for increased visibility.
  • Create content for promotional materials, including brochures, flyers, and websites.
  • Evaluate effectiveness of marketing campaigns using analytical tools.
  • Maintain relationships with key customers through regular communication.
  • Manage three marketing representatives on daily operations, plan goals and objectives, so that key performance indicators are met monthly.
  • Regular meetings with Marketing Representatives to encourage, strategize, and help maximize opportunities to serve the community with affordable health care options.
  • Hone skills in communication, customer service, customer satisfaction, public speaking, and engagement through 12-week Dale Carnegie course.
  • Develop, challenge, and encourage Marketing Representatives to maximize potential benefit to clients served.
  • Daily cold calls, revisit established clients to continue to build relationships, and enroll employees in affordable health, dental, and vision care.
  • Maximize representative potential growth by managing routing, territories by zip code, optimizing the routing of sales areas for future opportunities to serve clients.

District Sales Manager

PepsiAmericas
Collierville , Tennessee
11.1999 - 01.2007
  • Assess employee performance through regular reviews and document any areas needing development.
  • Maintain relationships with key accounts within district to facilitate repeat business opportunities.
  • Recruit new members for sales team according to established criteria.
  • Collaborate with marketing, finance, human resources and operations to ensure success.
  • Conduct regular productivity meetings with sales staff.
  • Resolve customer complaints quickly while maintaining strong relationships.
  • Manage 22 delivery routes, logistics, and scheduling.
  • Manage dispatch and scheduling department, including four schedulers for twenty-two states.
  • Train 100+ employees on new handheld devices designed to maximize routing, invoicing, logistics, and accounts receivable.
  • Develop system maximizing daily efficiencies by using Microsoft Streets and Trips utilizing addresses, choosing starting point, and optimizing daily routing.
  • Participate in a highly successful marketing research project to successfully install wireless credit card payment technology in 200 Pepsi-branded vending machines in the Memphis market. A couple of examples of customers who participated were FedEx World Hub and Memphis Zoo.
  • Training manager for employees to obtain commercial driver's licenses. Train for pre-trip inspection and driving compliance with all state and federal regulations.
  • Conduct hiring events in Memphis.
  • Conduct interviews and select new hires.
  • Began as a route driver. Promotion to Route Trainer after five months. Promotion to an Account Manager after 10 months. Promotion to District Manager after two months.

Branch Service Manager

Grizzly Industrial, Inc.
Memphis, Tennessee
06.1998 - 03.1999
  • Resolve escalated customer complaints in a professional manner, while ensuring customer satisfaction.
  • Sell new and used metal and woodworking equipment and supplies to new and existing customers.
  • Responsible for managing Memphis Service Department, covering a 22-state service area.
  • Manage service records and work orders for repairs.
  • Complete customer work orders, with customer satisfaction as highest priority.

Education

Bachelor of Arts - Administration of Justice

College of The Ozarks
Point Lookout, MO
05-1998

Bachelor of Arts - Business, Marketing

Evangel University
Springfield, MO
05-1995

Automotive Technology - Automotive Technology

Twin Lakes Technical School
Harrison, AR
05-1993

Skills

  • Equipment maintenance
  • Preventative maintenance
  • Technical troubleshooting
  • Inventory management
  • Project management
  • Customer service
  • Team leadership
  • Process improvement
  • Work order management
  • Compliance management
  • Time management
  • Effective communication
  • Problem solving
  • Data analysis
  • Mechanical aptitude
  • Electrical systems
  • System installation
  • Field repairs
  • Diagnostic testing
  • Prioritization and time management
  • Route planning
  • Team supervision
  • Record keeping
  • Technical support
  • Relationship building
  • Problem-solving
  • Service quality
  • Accountability and work ethic
  • Equipment documentation
  • Field production
  • Courteous and professional
  • Training and mentoring
  • Mechanical background
  • Equipment Repair
  • Interdepartmental collaboration
  • Preventive Maintenance
  • MS office
  • Repair and installation
  • Issue escalation
  • Timely reports completion
  • OSHA certification
  • Data collection
  • Customer training

Affiliations

  • Repaired and restored 100s of antique automobiles
  • Volunteered at numerous homeless shelter events
  • Volunteered at many church events
  • Boy Scouts Assistant Scout Master
  • Volunteer Disaster Relief Mississippi

Timeline

Lead Field Service Technician

Culligan Quench
03.2022 - Current

Independent Contractor

Self Employed
05.2016 - 03.2022

Marketing Manager

Church Health Center
01.2007 - 05.2016

District Sales Manager

PepsiAmericas
11.1999 - 01.2007

Branch Service Manager

Grizzly Industrial, Inc.
06.1998 - 03.1999

Bachelor of Arts - Administration of Justice

College of The Ozarks

Bachelor of Arts - Business, Marketing

Evangel University

Automotive Technology - Automotive Technology

Twin Lakes Technical School