Nathan D Barnes
Dallas,TX
Summary
Versatile and compassionate healthcare professional with a proven track record in leadership, caregiving, and health administration. Over 4 years of experience in managing teams, driving operational efficiency, and delivering high-quality patient care. Skilled in overseeing delivery operations, mentoring staff, and improving service quality across various roles, including caregiver, healthcare coordinator, and operational supervisor. Adept at developing and implementing care plans, coaching teams, and managing client relationships to ensure exceptional care outcomes. Passionate about utilizing strong leadership and communication skills to foster teamwork, enhance patient experiences, and optimize healthcare operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Team Lead
Amazon
08.2024 - Current
- Improved delivery efficiency by streamlining processes and implementing effective route planning strategies.
- Enhanced team productivity by providing consistent coaching, feedback, and guidance to delivery staff.
- Reduced customer complaints by addressing concerns promptly and implementing corrective measures for improved service quality.
- Managed group of 23 CDL-certified delivery drivers.
Caregiver/CNA
A Better Solution In Home Care Inc.
07.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Corporate Executive Trainer
Addison Consulting Group
01.2024 - 07.2024
- Collaborated with cross-functional teams to streamline internal processes, resulting in increased efficiency and productivity.
- Utilized CRM software diligently for managing contacts, updating account information, scheduling appointments, logging activities, improving organization, and maximizing time spent selling.
- Exceeded quarterly sales targets consistently through proactive outreach efforts and effective negotiation techniques.
- Boosted overall sales and revenue by implementing strategic marketing campaigns tailored to client needs.
- Leveraged social media platforms effectively for promoting company offerings as well as engaging with prospects, enhancing brand visibility and attracting new clients.
BT Technician/Caregiver (Clinic + In Home)
Therapy and Beyond
10.2023 - 10.2024
- Collaborated with multidisciplinary teams to develop comprehensive behavioral treatment plans for clients with Autism Spectrum Disorder.
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
- Trained parents and caregivers in behavior management strategies, empowering them to support their child''s growth at home effectively.
Customer Engagement Coordinator
Signify Health
11.2023 - 01.2024
- Prepared and gave business reviews to senior management team regarding progress and roadblocks to growing business.
- Handled high volume of engagements and fast pace of cloud computing market.
- Complied with corporate policies and promoted and followed company initiatives.
- Developed long-term partnerships to support strategic customers in key market segments.
- Negotiated favorable contract terms with vendors/suppliers while maintaining budget targets.
Operational Supervisor
DesignCo Superstore
07.2022 - 11.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Performed routine analysis and calculations to process data for internal reports.
- Used Data entry platforms and all microsoft platforms to manage accounts payable and accounts receivable.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Arranged conference rooms and facilities to prepare for meetings.
- Composed, edited and prepared correspondence and other department documents.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Sales Advisor
Office Depot Inc
01.2021 - 07.2022
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Increased sales by offering advice on purchases and promoting additional products.
- Responded to in-person and telephone requests for information about company offerings.
- Demonstrated features, answered questions and offered solutions.
- Trained and mentored new sales representatives.
Retail Sales Associate
Rue21
08.2018 - 06.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Answered questions about store policies and concerns to support positive customer experiences.
- Used POS system to process sales, returns, online orders and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
Crew Trainer
Kades Corporation
04.2016 - 08.2018
- Maintained current knowledge of all team position requirements.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted all customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety and performance requirements.
Education
Associate of Science - Nursing
Collin County Community College
Plano, TX01-2026
Associate of Applied Science - Marketing
McLennan Community College
Waco, TX05.2024
Associate of Arts - Music Performance Vocalist
McLennan Community College
Waco, TX05.2021
Associate of Science - Music Industry Careers Audio Engineering
McLennan Community College
Waco, TX08.2020
High School Diploma -
Rapoport Academy High School
Waco, TX05.2018
Skills
- Team Leadership & Development
- Staff Coaching & Training
- Performance Management
- Operational Efficiency
- Conflict Resolution & Crisis Management
- Cross-functional Collaboration
- Resource Allocation & Scheduling
- Staff Motivation & Engagement
- Budget & Financial Management
- Strategic Planning & Execution
- Process Improvement
- Vendor & Supplier Negotiation
- Patient Care & Support (ADLs - Activities of Daily Living)
- Personal Care Assistance
- Medication Reminders & Administration
- Client Relationship Management
- Behavioral Health Support (eg, Autism Spectrum Disorder)
- Emotional Support & Companionship
- Care Plan Development
- Therapeutic Intervention Techniques
- Documentation & Reporting (eg, Progress Reports, Health Records)
- Crisis Intervention & De-escalation
- Family & Caregiver Training in Behavior Management
- Client Needs Assessment
- Relationship Building & Retention
- Customer Satisfaction & Problem Resolution
- Negotiation & Sales Strategies
- CRM Software Utilization
- Conflict Resolution & Escalation Handling
- Product/Service Recommendations
- Scheduling & Calendar Management
- Data Entry & Database Management
- Financial Reporting & Budgeting
- Office Administration & Coordination
- Reporting & Document Preparation
- Process Streamlining & Optimization
- Compliance with Corporate Policies
- Report Generation & Analysis
- Vendor & Supplier Management
- Contract Negotiation
- CRM Software (eg, Salesforce, Microsoft Dynamics)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- POS Systems (Point of Sale)
- Cloud Computing & Data Management
- Scheduling Software
- Behavioral Assessment Tools
- Data Analysis & Reporting Tools
- Sales Strategy Development
- Marketing Campaign Execution
- Product Knowledge & Promotion
- Social Media Engagement & Marketing
- Client Outreach & Lead Generation
- Revenue Growth & Target Achievement
Certification
- Central Texas Jazz Society Scholar
- Certification of Audio Engineering Technologies with studies in media
- Certification of Commerical Music Performance with studies in production.
- Spearheaded a fundraising initiative for Heifer International and American Indian College Fund Charity, resulting in over $75,000 raised within a 5 month period.
- Organized high-profile charity events, attracting significant media attention and community participation.
- Enhanced donor retention by 25% through personalized engagement and follow-up strategies.
Timeline
Delivery Team Lead
Amazon
08.2024 - Current
Caregiver/CNA
A Better Solution In Home Care Inc.
07.2024 - Current
Corporate Executive Trainer
Addison Consulting Group
01.2024 - 07.2024
Customer Engagement Coordinator
Signify Health
11.2023 - 01.2024
BT Technician/Caregiver (Clinic + In Home)
Therapy and Beyond
10.2023 - 10.2024
Operational Supervisor
DesignCo Superstore
07.2022 - 11.2023
Sales Advisor
Office Depot Inc
01.2021 - 07.2022
Retail Sales Associate
Rue21
08.2018 - 06.2021
Crew Trainer
Kades Corporation
04.2016 - 08.2018
Associate of Science - Nursing
Collin County Community College
Associate of Applied Science - Marketing
McLennan Community College
Associate of Arts - Music Performance Vocalist
McLennan Community College
Associate of Science - Music Industry Careers Audio Engineering
McLennan Community College
High School Diploma -
Rapoport Academy High School
Similar Profiles
Kiet TangKiet Tang
Operations Manager (L6), On the Road (OTR) at AmazonOperations Manager (L6), On the Road (OTR) at Amazon
Sabrina WilliamsSabrina Williams
PA Processing Assistant at AmazonPA Processing Assistant at Amazon
Amaan SayyedAmaan Sayyed
Support Consultant at AmazonSupport Consultant at Amazon
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Avinash MaddineniAvinash Maddineni
Senior Data Engineer at Expedia Group IncSenior Data Engineer at Expedia Group Inc