Nathan D. Martinez
El Paso,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Account Manager, Marketing
Fivestars Loyalty
El Paso, TX
06.2018 - 03.2021
- Introduces and maintains the Fivestars Marketing Dashboard to business owners via remote meetings.
- Create and send sales promotions via Social Media, local and national marketing advertising outlets, Text message and email
- Increase business visibility on several social media and web platforms
- Carefully proof-read and maintain compliance of all promotions, communications with consumers and social media sites
- Create detailed documentation highlighting new and returning customer visits, sales returns, shared word of mouth promotions
- Documents return of investment, and details gained profits
- Collaborate with Sales and Customer Service departments to boost business growth, address service issues, provide in-person assistance.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
Account Manager, Marketing
Xerox Business Solutions
El Paso, TX
07.2015 - 06.2018
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Oversaw new business development and customer servicing.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Completed in-depth reviews of market conditions and customer preferences for Xerox products.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Accounts Receiveable
ADP - Automated Data Processing
El Paso, TX
11.2012 - 06.2015
- Investigate complex delinquent accounts, communicates with clients via phone, email, letter, etc in an effort to collect outstanding invoice balances
- Keeps a record of all telephone calls and correspondence to clients via Excel documentation and accounting system
- Work to continually reduce aging account percentages, manage bad debt write-offs and improve days sales outstanding according to applicable MA specified goals
- Resolve open credits on accounts in effort to remain compliant with no credits over 6 months
- Support management and administrative staff with clerical work – keeping accounting records and documents in order and up to date.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Benefits Representative
ADP - Automated Data Processing
El Paso, TX
10.2012 - 11.2012
- The Benefit Representative is responsible for providing Health and Welfare administration services to National Accounts Services clients
- Benefit Representative works closely with the client's Human Resource staff and employees to respond to benefit related inquiries and questions
- Process all enrollments, life events and employee changes submitted by employees via telephone.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Directed and controlled 401K, medical, dental and vision benefit packages.
Education
Associate of Science - Psychology
El Paso Community College
El Paso, TXSkills
- Account Management
- Excellent Negotiation Skills
- Analytics and Research
- Marketing Communications
- Creating Marketing Materials
- Social Media Integration
- Appointment Setting
- Brand-Building Knowledge
- Preparing Presentations
- Marketing Strategy Development
Timeline
Account Manager, Marketing
Fivestars Loyalty
06.2018 - 03.2021
Account Manager, Marketing
Xerox Business Solutions
07.2015 - 06.2018
Accounts Receiveable
ADP - Automated Data Processing
11.2012 - 06.2015
Benefits Representative
ADP - Automated Data Processing
10.2012 - 11.2012
Associate of Science - Psychology
El Paso Community College
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