Summary
Overview
Work History
Education
Skills
Timeline
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Nathanel Miller

Abilene,TX

Summary

Dynamic professional with a proven track record at Arrow Ford, enhancing client satisfaction through effective service solutions and strong relationship-building. Skilled in service scheduling and guest satisfaction, I excel in fostering team collaboration and delivering exceptional customer experiences. Committed to maintaining high standards and optimizing operational efficiency.

Overview

7
7
years of professional experience

Work History

Lead Service Advisor

Arrow Ford
02.2020 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Streamlined service processes for increased efficiency and improved customer experience.
  • Managed scheduling of appointments, ensuring optimal utilization of resources and timely services.
  • Created an inviting atmosphere in the waiting area that promoted comfortability while clients awaited their vehicles'' completion.
  • Maintained a high level of product knowledge, enabling informed recommendations to customers on maintenance requirements.
  • Ensured accurate documentation of all service transactions in compliance with company policies and legal regulations.
  • Developed strong relationships with clients, fostering trust and loyalty to the business.

Assistant Manager

Oreillys Auto Parts
01.2018 - 02.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Diploma -

Abilene High School
Abilene, TX

Skills

  • Client satisfaction
  • Employee training
  • Service scheduling
  • Compliance management
  • Upselling strategies
  • Staff development
  • Customer feedback analysis
  • Brand representation
  • Strong work ethic
  • Customer service
  • Attention to detail
  • Listening skills
  • Multitasking and organization
  • Computer skills
  • Handling customer complaints
  • Team collaboration

Timeline

Lead Service Advisor

Arrow Ford
02.2020 - Current

Assistant Manager

Oreillys Auto Parts
01.2018 - 02.2020

Diploma -

Abilene High School

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Nathanel Miller