Nathan Folino
Winston-Salem,North Carolina
Summary
Experienced Retail Worker with over 10 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic Cashier eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Retail and training in customer service. Motivated to learn, grow and excel in Retail.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service/Retail position. Ready to help team achieve company goals.
Dedicated Retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking Cashier position.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Oven Operator
Creative Snacks
High Point, NC
12.2016 - 02.2018
- Reported issues and took action to prevent food safety and food quality problems.
- Maintained work area and equipment to comply with company and sanitary standards.
- Checked temperature control to maintain proper conditions.
- Determined practical methods to improve assembly and fitting of most parts.
- Performed inspections throughout processes to meet quality standards.
- Observed, maintained and addressed issues to prevent and reduce waste.
- Reduced and eliminated downtime to drive quality of products.
- Carefully reviewed daily work orders to maintain accuracy, reduce material waste and increase overall productivity.
- Reacted calmly and quickly in emergency situations to best provide support for employees and seek additional help.
- Scheduled and performed informal inspections to identify safety and operational concerns.
- Kept operations in compliance with company targets, safety requirements and legal statutes.
- Closely watched employee use of Type equipment, maintaining high standards of safety and quality in work zones.
- Documented daily activities efficiently and accurately with accurate company logs.
- Monitored flow, temperature and belt speed to keep smooth production.
Business Co-Owner
311 Vapes
Sophia, NC
09.2011 - 09.2015
- Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
- Aligned branding initiatives and sales strategies with client goals.
- Supported company goals through careful reinvestment of profits.
- Created vision and mission for Type company and kept employees focused on achieving both.
- Automated manual workflows to improve audit controls.
- Interacted well with customers to build connections and nurture relationships.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Managed daily operations of Type organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Drafted invoices for completed work.
- Promoted positive customer experience through day-to-day supervision and management of Type facility.
- Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Built loyal account base and long-term business relationships with Type accounts.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Janitor
Food Lion
High Point , NC
10.2011 - 10.2012
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Supervised supplies in inventory and submitted reorder requests.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Trained junior maintenance professionals on correct repair and cleaning procedures.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Reported vandalism or other damage to property to supervisor.
- Collected, sorted and transported recyclable materials.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Operated compactors and balers to discard cardboard boxes and trash.
Cashier
Quiznos Subs
Greensboro, NC
09.2009 - 09.2010
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed customer refunds and exchanges according to established guidelines.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on sales software system operation.
- Checked personal identifications during alcohol and tobacco sales.
- Created price tags and merchandise signs.
- Reviewed new promotions and monitored price changes.
Education
Diploma - High School
New Hope Christian Academy
Thomasville, NC 08.2005 - 05.2009
Skills
Temperature monitoring
Timeline
Oven Operator
Creative Snacks
12.2016 - 02.2018
Janitor
Food Lion
10.2011 - 10.2012
Business Co-Owner
311 Vapes
09.2011 - 09.2015
Cashier
Quiznos Subs
09.2009 - 09.2010
Diploma - High School
New Hope Christian Academy
08.2005 - 05.2009
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