Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Nathan Gallahan

Bardstown,KY

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience

Work History

Selection & Lead Selection Trainer

Gordon Food Service
Shepherdsville, KY
01.2018 - Current
  • Instruct new selectors on safe and accurate job execution while providing necessary resources for achievement
  • Achieved lowest turnover rate in warehouse since 2018 following leadership as selection trainer
  • I trained the majority of the team that made up the Warehouse Team of the Year in 2023.
  • Accurately fulfill customer orders by selecting appropriate items from the warehouse shelves.
  • Utilizing warehouse management systems to track orders, update stock levels, and generate reports.

Assistant Manager

Wal-mart
Bardstown, KY
01.2007 - 01.2018
  • Assumed responsibility for ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks.
  • Managed payroll processing, arranged employee scheduling, distributed daily assignments and tasks, launched promotional campaigns, supervised inventory tracking, analyzed and communicated sales data, and coordinated merchandise logistics.
  • Functioned as leading advocates for effective loss prevention measures.
  • Trained staff on customer service standards and store policies.
  • Coordinated inventory management to optimize stock levels and availability.
  • Created reports on sales trends, inventory levels, and financial data.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Lead Film Editor

Pineview Productions
Bardstown, KY
01.2004 - 01.2008
  • Filmed and edited video content to ensure high production quality.
    Managed social media channels to increase audience engagement.
    Studied directing techniques to enhance overall storytelling skills.
    Oversaw production processes to maintain project timelines and standards.
  • Reviewed raw footage and selected key scenes for final production.
  • Mentored junior editors on best practices and software usage techniques.
  • Utilized specialized software programs such as Final Cut Pro X or Adobe Premiere Pro CC to edit films.

Education

Criminal Justice

University of Louisville
Louisville, KY
08.2025

Associate Degree - advertisement design, criminal justice

Jefferson Community and Technical College
Louisville, KY
01.2012

High School Diploma -

Nelson County High School
Bardstown, KY
01.2007

Skills

  • Microsoft Office Suite
  • Employee training
  • Team building
  • Communication skills
  • Training material updates
  • Computer technology
  • Fusion WMS and SAP
  • Hardware and software expertise
  • Training initiatives
  • Clear verbal communication
  • Customer service
  • Inventory management
  • Data analysis
  • Team collaboration

Hobbies and Interests

  • Film
  • Sports
  • Board games
  • Traveling

Timeline

Selection & Lead Selection Trainer

Gordon Food Service
01.2018 - Current

Assistant Manager

Wal-mart
01.2007 - 01.2018

Lead Film Editor

Pineview Productions
01.2004 - 01.2008

Criminal Justice

University of Louisville

Associate Degree - advertisement design, criminal justice

Jefferson Community and Technical College

High School Diploma -

Nelson County High School

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