Nathanial Darnell
San Marcos
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Offering strong communication and conflict resolution skills, eager to learn and develop in structured environment. Brings solid understanding of rules and regulations and applies critical thinking and problem-solving abilities. Ready to use and develop teamwork and observational skills in any future positons.
Overview
6
6
years of professional experience
Work History
Correctional Officer
MTC Corrections
10.2023 - Current
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted security checks of inmates and living areas.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Supervised inmates during meals, recreation and other activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Established positive working relationships and maintained boundaries with resident offenders.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Circle K Corp
08.2021 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Swept and mopped floors in public areas.
- Cleaned windows, door frames, and sills.
- Emptied trash cans and replaced liners.
- Stocked restrooms with paper products and soap dispensers.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Washed dishes by hand or loaded dishwashers for washing.
- Maintained janitorial closets in a clean, organized manner.
- Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
- Responded quickly to spills or accidents using appropriate cleaning materials.
Janitor
Audie L. Murphy Memorial VA Hospital
09.2020 - 05.2021
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Maintain janitorial supply inventory.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Respond promptly to maintenance requests for repairs or replacements of fixtures or fittings.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Assist with special projects including painting walls or moving furniture as required.
- Follow established safety procedures while operating machinery and using chemicals.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Maintained accountability for building keys, master keys and access cards.
Customer Service Representative
Petco
07.2018 - 05.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Polished furniture to remove dust and dirt buildup.
- Emptied wastebaskets and replaced liners.
- Washed windows both inside and outside of the facility.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
Education
High School Diploma -
St Regis High School
Saint Regis, MT04.2012
Skills
- Inbound and Outbound Calling
- Paperwork Processing
- Data Entry
- Appointment Scheduling
- Complaint Resolution
- Sales Expertise
- Promotional Support
- Active Listening
- Positive and Professional
- Stocking and Replenishing
- Customer Relations
- Problem-Solving Abilities
- Customer Service
- Adaptive Team Player
Timeline
Correctional Officer
MTC Corrections
10.2023 - Current
Customer Service Representative
Circle K Corp
08.2021 - 07.2023
Janitor
Audie L. Murphy Memorial VA Hospital
09.2020 - 05.2021
Customer Service Representative
Petco
07.2018 - 05.2020
High School Diploma -
St Regis High School
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