Nathanial Freeman
Summary
Driven, ambitious, and a true asset to any team. This is the way I would describe myself to any potential employer. I am educated and a life-long learner. I have a dense-packed work-history full of rich experience and many lessons learned.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Tential
08.2024 - Current
- Helped large volume of members every day with positive attitude and focus on members needs and wants, truly learning what it means to make our members the mission.
- Provided exceptional service through active listening, probing questions, understanding member needs, and offering reasonable fixes.
- Ensured member experience by efficiently addressing and resolving inquiries and issues.
- Maintained high-quality member service by adhering to company policies and standards in all member interactions.
- This was my first glimpse into Navy Federal Credit Unions culture, and wow, what a place to be a part of, both as a member, and an employee.
Server, Bartender, Manager
Wako Japanese Restaurant
03.2023 - Current
- I have worked at this establishment for nearly 2 years and I am still employed here part-time, I have worn many different hats throughout, I started out serving which included taking care of many tables at once, multi-tasking in the finest regard. After I became a tenured employee I was trained as a bartender which added to my customers experience, and allowed me more freedom in the workplace. Currently I still do both of these positions, but with my communication and interpersonal skills I've moved into the management era of my time here, both de-escalating upset customers, while also aspiring to make satisfied customers even more thrilled. I think this position highlights many of my skills, the standout ones being leadership, communication, and the ability to focus in a fast-paced environment.
Field Service Engineer
Dell Technologies- F2onsite
10.2020 - Current
- In this position I'm responsible for making my own appointments with various businesses and home-users to perform repairs and trouble-shooting on various dell products and services. I have repaired small and big, a 14-inch laptop in a dorm room, to an entire server room at a fortune 500 company, it's a true example of every day is different.
- I have completed all of the applicable Dell certifications for hardware and software troubleshooting and repair, as well as many customer-focused trainings, which have bestowed an incredible amount of knowledge on me.
- I have learned how to deal with exceedingly difficult customers, and make them feel at ease, this is where my true skills of de-escalation came into the picture.
- I've also mastered the art of time management as I am one of the most efficient techs on the gulf coast, both with physically performing hardware fixes and setting up my day to day schedule for success
- This was my very first exceedingly "professional" job, and it taught me more than I could ever ask, from working with people from all walks of life, to attending meetings with Dell's tech guru's, its been more knowledge than I could have ever asked for.
stocker/cashier
Target
09.2020 - 03.2021
- In this position I cataloged inventory on the floor and in our back of house storage
- I stocked shelves, removed expired/damaged items, and helped guests find things in the store
- I also cashiered when needed and helped people in other departments
- Answered customer questions and provided detailed product information.
Cook/driver/shift Lead
Pizza Hut
01.2016 - 07.2020
- As a cook I was responsible for running the line and prepping all the items before baking
- I also managed a fryer and prepared finished products after cooking
- As a driver I delivered orders to different residential locations and businesses
- With both positions I cashed people out, took orders in person and over the phone and helped out with managing duties when needed.
- From time to time I would also work as a shift-lead and manage the in-store employees, this was the budding flower of my leadership skills.
Education
Associate of Arts - Phycology
Pensacola State College
Pensacola, FL05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Leadership
- De-escalation
- Multi-tasking
- Tech-savvy
- Efficient
Timeline
Member Service Representative
Tential
08.2024 - Current
Server, Bartender, Manager
Wako Japanese Restaurant
03.2023 - Current
Field Service Engineer
Dell Technologies- F2onsite
10.2020 - Current
stocker/cashier
Target
09.2020 - 03.2021
Cook/driver/shift Lead
Pizza Hut
01.2016 - 07.2020
Associate of Arts - Phycology
Pensacola State College
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