Nathanial Kashon
Saint Louis
Summary
Dynamic professional with a proven track record in customer service and technical support, notably at Daughters of Charity. Skilled in complaint resolution and product troubleshooting, I enhanced customer satisfaction by swiftly addressing concerns. My empathetic communication and proactive problem-solving abilities fostered positive client relationships and improved service delivery.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Club Car Wash
St Louis, MO
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Client Care Specialist
HouseFit
St Louis, MO
02.2024 - 09.2024
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
English as a Second Language Teacher
Self Employed Web
Playa Del Carmen, Mexico
01.2021 - 01.2024
- Enhanced students language proficiency by utilizing diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalized instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
Technical Support Analyst
Daughters of Charity
St Louis, MO
03.2016 - 01.2021
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
Education
Bachelor of Science - Media Communications
Full Sail University
Winter Park, FL12-2023
Skills
- Customer service
- Technical support
- Product troubleshooting
- Remote support
- Complaint resolution
- Ticket management
Timeline
Assistant Manager
Club Car Wash
09.2024 - Current
Client Care Specialist
HouseFit
02.2024 - 09.2024
English as a Second Language Teacher
Self Employed Web
01.2021 - 01.2024
Technical Support Analyst
Daughters of Charity
03.2016 - 01.2021
Bachelor of Science - Media Communications
Full Sail University
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