Summary
Work History
Education
Skills
Timeline
Generic

Nathanial Lawrence

Philadelphia,PA

Summary

Dynamic and dedicated professional with a proven track record in guest service. Recognized for enhancing guest satisfaction through effective problem-solving and clear communication. Skilled in cash handling and maintaining operational efficiency, consistently contributing to team success in fast-paced environments.

Work History

Team Member

Chipotle Grill
  • Prepared and assembled food orders with attention to quality and presentation.
  • Maintained cleanliness and organization of workstations in compliance with health standards.
  • Assisted in training new team members on food preparation techniques and customer service.
  • Provided exceptional customer service, resolving issues efficiently to enhance guest satisfaction.
  • Collaborated with team members to ensure timely service during peak hours, improving workflow efficiency.
  • Operated kitchen equipment safely while adhering to operational procedures and safety guidelines.
  • Monitored inventory levels and communicated needs to management for restocking supplies.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Guest Service Associate

Target
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in maintaining store organization and cleanliness to enhance shopping experience.
  • Handled cash transactions accurately, ensuring efficient checkout processes.
  • Collaborated with team members to manage inventory and restock shelves effectively.
  • Adapted quickly to changing priorities, ensuring operational efficiency during peak hours.
  • Supported promotional events by setting up displays and engaging customers effectively.
  • Monitored customer feedback to identify areas for service improvement and address concerns proactively.
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
  • Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Delivery Driver

Domino's Pizza
  • Delivered pizzas promptly and accurately, ensuring customer satisfaction.
  • Navigated routes efficiently using GPS technology to minimize delivery times.
  • Maintained vehicle cleanliness and functionality through regular inspections.
  • Communicated effectively with team members to coordinate deliveries and manage orders.
  • Handled cash and electronic payments accurately during transactions.
  • Resolved customer complaints professionally, enhancing overall service experience.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Team Member

El Diablo Burritos
  • Participated in promotional events, effectively communicating menu offerings to customers to drive sales.
  • Operated register to process payments and collect cash payment for order totals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Education

High School Diploma -

Fusion Academy
Malvern
06.2023

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Collaboration and teamwork
  • Following instructions
  • Cash handling
  • Flexible schedule

Timeline

Team Member

Chipotle Grill

Guest Service Associate

Target

Delivery Driver

Domino's Pizza

Team Member

El Diablo Burritos

High School Diploma -

Fusion Academy
Nathanial Lawrence