Nathanial Lecklider
Colorado Springs,CO
Summary
Seasoned Facilities Mechanic with a background in maintaining and repairing complex facility systems. Demonstrate strong problem-solving skills, ability to adhere to safety regulations, and competence in using various tools and equipment for efficient operation. Notable for improving machinery life span through preventive maintenance procedures, resulting in reduced costs. Possess hands-on experience in troubleshooting issues related to HVAC, plumbing, electrical circuits, and other facility infrastructure.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Owner/Operator
Service Legends
Colorado Springs, Colorado
11.2024 - Current
- Managed daily operations of a service-focused home improvement business.
- Oversaw scheduling and coordination of service appointments for clients.
- Ensured compliance with safety standards and quality control measures.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Service Manager
Beutler heating and air
Sacramento, California
11.2020 - 12.2022
- Managed daily operations of service department to ensure customer satisfaction.
- Coordinated technician schedules to optimize service efficiency and response times.
- Trained new staff on company policies and customer service protocols.
- Resolved customer complaints by providing effective solutions and support.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Created written estimates and obtained customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
Senior Field Service Technician
American inc
Visalia, California
08.2019 - 08.2020
- Installed and repaired industrial equipment at client sites.
- Conducted routine maintenance on machinery to ensure optimal performance.
- Diagnosed technical issues in equipment and provided effective solutions.
- Collaborated with team members to streamline service operations.
- Trained junior technicians on safety protocols and equipment handling.
- Maintained accurate service records and documentation for client interactions.
- Communicated with clients to understand their service needs and expectations.
- Participated in safety inspections to uphold workplace standards and compliance.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Performed annual and preventive system service maintenance.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Operated hand tools and power equipment according to corporate safety procedures.
- Inspected drives, motors and belts to complete comprehensive maintenance.
Operations Manager
Atlas Trillo Heating and Air Conditioning
San Jose, CA
07.2016 - 02.2019
- Managed daily operations for heating and air conditioning service teams.
- Coordinated scheduling for maintenance and installation appointments.
- Oversaw inventory management for tools and equipment supplies.
- Implemented process improvements to enhance workflow efficiency.
- Communicated with clients to address service inquiries and concerns.
- Collaborated with technicians to ensure high-quality service delivery.
- Monitored compliance with industry regulations and standards in operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
Education
Certificate/license - Environmental Control Technology
College of The Sequoias
Visalia, CA 08.2007 - 05.2008
Skills
- Service management
- Safety compliance
- Quality control
- Customer complaint resolution
- Scheduling coordination
- Vendor relationships
- Customer relationship management
- Project management
- Process improvement
- Problem solving
- Effective communication
- Team building
Certification
- Commercial/residential hvac contractor
- ICC master mechanic
- E.P.A. Universal
Timeline
Owner/Operator
Service Legends
11.2024 - Current
Service Manager
Beutler heating and air
11.2020 - 12.2022
Senior Field Service Technician
American inc
08.2019 - 08.2020
Operations Manager
Atlas Trillo Heating and Air Conditioning
07.2016 - 02.2019
Certificate/license - Environmental Control Technology
College of The Sequoias
08.2007 - 05.2008