Nathanial Scott
Salisbury,NC
Summary
Detail-oriented professional experienced in geotechnical field investigations and technical support. Collected and logged soil and rock samples, maintaining accurate records of field conditions and ensuring compliance with project requirements. Delivered help desk support to university staff and students, resolving technical issues and enhancing user experience. Collaborated within teams and trained new employees in dynamic technical environments. Studied Zoology in college with hope to be able to use the skills and knowledge I've gained in the world of animal care.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Geo Technician
CESI
Concord, North Carolina
2020.11 - Current
- Collected soil and rock samples for laboratory analysis, ensuring accurate representation of subsurface conditions.
- Analyzed soil sample for proper density and moisture measurements according to required amounts per job.
- Logged borehole data and maintained accurate field records.
- Maintained accurate records of collected data points and observations during field work, supporting reliable project documentation and analysis.
- Inspected field conditions and reported hazards to project leads, contributing to enhanced safety and project efficiency.
- Assisted in conducting geotechnical field investigations for CESI, documenting site conditions and findings.
Help Desk Student Associate
University Of North Carolina At Pembroke
Pembroke, North Carolina
2021.08 - 2025.12
- Resolved password resets and account access issues through ticketing systems
- Troubleshot hardware, software, and network problems for campus users
- Answered incoming calls, emails and chats to provide technical assistance and troubleshooting.
- Addressed customer questions at help desk to ensure timely support.
- Documented service requests and updates in help desk records
- Guided users through email, printing, and login setup
- Assisted with workstation setup, software installation, and device imaging
- Opened service tickets for clients, documenting user information, and describing the problem.
- Escalated complex technical issues to campus support teams
- Participated in setups and tear downs of technology for small events around campus.
- Provided technical support for users experiencing issues with technology for big campus wide events while troubleshooting incidents that would come up during.
- Developed knowledge base articles for commonly encountered technical problems to reduce time spent resolving them.
- Participate in the hiring process of new student employees and train them once hired.
Education
Bachelor of Science - Zoology
University of North Carolina At Pembroke
Pembroke, NC 2020.08 - 2025.06
Skills
- Data management
- Problem solving
- Team collaboration
- Field training
- Equipment management
- Practical application
- Customer service
- Enclosure maintenance
- Animal Birth Assistance
- Patience and tolerance
References
References available upon request.
Timeline
Help Desk Student Associate
University Of North Carolina At Pembroke
2021.08 - 2025.12
Geo Technician
CESI
2020.11 - Current
Bachelor of Science - Zoology
University of North Carolina At Pembroke
2020.08 - 2025.06