Nathaniel Alaimo
Greeley,CO
Summary
Dynamic, customer service-oriented professional seeking to transition into a new career for long-term growth and fulfillment. Committed to delivering exceptional service and enhancing customer experiences through effective communication and problem-solving skills. Passionate about continuous learning and development, with a strong desire to acquire new skills aligned with career aspirations. Ready to contribute a dedicated work ethic and positive attitude to a new role, supporting team success and organizational goals.
Overview
18
18
years of professional experience
Work History
AI Chat Bot Trainer
Data Annotation
07.2025 - Current
- Analyzed user feedback to refine chatbot performance and improve accuracy.
- Collaborated with cross-functional teams to implement AI-driven solutions for customer support.
- Optimized training data sets, ensuring relevance and diversity in AI learning processes.
- Monitored chatbot analytics to identify trends and areas for improvement in user experience.
- Managed competing deadlines with efficiency.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Edited and proofread drafts of articles and other documents.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Researched and wrote news stories, articles and reviews for online publications.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
Table Games Supervisor
Horseshoe Casino & Hotel
02.2025 - 06.2025
- Supervises daily operations of table games, ensuring compliance with gaming regulations.
- Trains and mentors staff on game procedures and customer service standards.
- Monitors game integrity, addressing disputes and player concerns effectively.
- Implements strategies to enhance guest experience and increase table game revenue.
- Analyzes gaming metrics to identify trends and optimize table game performance.
- Coordinates with security to maintain a safe gaming environment for guests and employees.
- Facilitates regular training sessions to ensure staff knowledge of updated policies and procedures.
- Conducts performance evaluations, providing feedback to improve team effectiveness and morale.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained new table games dealers for improved performance and adherence to casino policies.
- Enhanced customer experience by providing exceptional service and maintaining a friendly, professional demeanor at all times.
- Maintained accurate records of player transactions to ensure proper payouts and minimize errors.
- Monitored gaming equipment condition regularly, initiating repairs or replacements as needed to maintain optimal functionality.
Table Games Dual Rate
Bally's Casino
06.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Table Games Supervisor
Monarch Casino & Resort
08.2023 - 05.2024
- Supervises daily operations of table games, ensuring compliance with gaming regulations.
- Trains and mentors staff on game procedures and customer service standards.
- Monitors game integrity, addressing disputes and player concerns effectively.
- Implements strategies to enhance guest experience and increase table game revenue.
- Analyzes gaming metrics to identify trends and optimize table game performance.
- Coordinates with security to maintain a safe gaming environment for guests and employees.
- Facilitates regular training sessions to ensure staff knowledge of updated policies and procedures.
- Conducts performance evaluations, providing feedback to improve team effectiveness and morale.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained new table games dealers for improved performance and adherence to casino policies.
- Enhanced customer experience by providing exceptional service and maintaining a friendly, professional demeanor at all times.
- Maintained accurate records of player transactions to ensure proper payouts and minimize errors.
- Monitored gaming equipment condition regularly, initiating repairs or replacements as needed to maintain optimal functionality.
- Facilitated regular team meetings to address concerns, share updates on casino initiatives, and discuss strategies for improving overall performance on the gaming floor.
- Handled escalated customer issues professionally, achieving satisfactory resolutions for all parties involved.
- Contributed to a positive work environment by promoting teamwork, celebrating team successes, and providing support to colleagues as needed.
Table Games Dual Rate
Century Casinos
10.2020 - 08.2023
- Dealt various table games including blackjack and poker, ensuring compliance with gaming regulations.
- Managed game flow and maintained player engagement through effective communication and customer service.
- Assisted in training new dealers on game rules, procedures, and operational standards.
- Monitored players for responsible gaming practices while promoting a safe environment.
- Processed payouts accurately, maintaining integrity of transactions during high-pressure situations.
- Collaborated with floor supervisors to resolve disputes and enhance overall guest experience.
- Implemented suggestions for improving game efficiency, contributing to smoother operations during peak hours.
- Maintained knowledge of current table games trends to deliver exceptional service and gameplay experiences.
- Boosted company revenue by efficiently managing game tables, ensuring accurate payouts, and encouraging player participation.
- Enforced strict adherence to casino security protocols among all staff members on duty.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor at table games.
- Assisted supervisors with administrative tasks such as scheduling, record-keeping, and performance evaluations.
- Streamlined game pace for better guest satisfaction by quickly identifying issues and addressing them professionally.
- Delivered outstanding customer service while swiftly handling disputes or misunderstandings during gameplay sessions.
Frontline Cage Cashier
Lodge Casino
12.2022 - 05.2023
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in managing gaming floor operations to ensure compliance with company policies.
- Collaborated with team members to maintain a welcoming atmosphere for guests.
- Processed transactions efficiently at cash registers, ensuring accuracy in cash handling.
- Supported promotional events by engaging with guests and facilitating activities on the floor.
- Identified areas for improvement in guest experience and suggested actionable solutions.
- Adapted quickly to changes in daily tasks or responsibilities as needed, demonstrating flexibility in meeting evolving business needs.
- Promoted a positive atmosphere to boost customer loyalty by consistently providing friendly assistance.
- Collaborated effectively with team members to meet deadlines and achieve shared objectives.
Table Games Supervisor
Grand Z Casino Hotel
12.2018 - 07.2019
- Supervises daily operations of table games, ensuring compliance with gaming regulations.
- Trains and mentors staff on game procedures and customer service standards.
- Monitors game integrity, addressing disputes and player concerns effectively.
- Implements strategies to enhance guest experience and increase table game revenue.
- Analyzes gaming metrics to identify trends and optimize table game performance.
- Coordinates with security to maintain a safe gaming environment for guests and employees.
- Conducts performance evaluations, providing feedback to improve team effectiveness and morale.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
Table Games Dual Rate Dealer
Century Casinos
04.2017 - 12.2018
- Dealt various table games, ensuring adherence to house rules and regulations.
- Managed player transactions, accurately handling chips and cash exchanges.
- Monitored game integrity, identifying potential cheating or irregularities promptly.
- Provided exceptional customer service, enhancing player experience through engagement and support.
- Collaborated with team members to maintain a smooth gaming environment and operations flow.
- Implemented strategies for efficient game management, reducing downtime during shifts.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Table Games Floor Supervisor
Isle of Capri Casino
08.2016 - 04.2017
- Supervised table games operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on game procedures and customer service standards.
- Monitored player activity and resolved disputes to maintain a positive gaming environment.
- Coordinated with security teams to address any incidents swiftly and efficiently.
- Conducted regular audits of table games to ensure accuracy in payouts and game integrity.
- Implemented process improvements that enhanced operational efficiency and guest satisfaction.
- Collaborated with management to develop promotional strategies for table games offerings.
- Analyzed gaming trends to optimize floor layout and staffing models for peak hours.
- Collaborated with management to develop floor layouts that optimized table placement and overall flow.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
Table Games Dealer
Century Casinos
04.2015 - 08.2016
- Dealt various table games, ensuring adherence to house rules and regulations.
- Managed player transactions, accurately handling chips and cash exchanges.
- Monitored game integrity, identifying potential cheating or irregularities promptly.
- Provided exceptional customer service, enhancing player experience through engagement and support.
- Collaborated with team members to maintain a smooth gaming environment and operations flow.
- Implemented strategies for efficient game management, reducing downtime during shifts.
- Conducted regular inspections of gaming equipment, ensuring compliance with regulatory standards and safety protocols.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Table Games Floor Supervisor
Mardi Gras Casino
08.2014 - 04.2015
- Dealt various table games including blackjack and poker, ensuring compliance with gaming regulations.
- Managed game flow and maintained player engagement through effective communication and customer service.
- Assisted in training new dealers on game rules, procedures, and operational standards.
- Monitored players for responsible gaming practices while promoting a safe environment.
- Processed payouts accurately, maintaining integrity of transactions during high-pressure situations.
- Collaborated with floor supervisors to resolve disputes and enhance overall guest experience.
- Implemented suggestions for improving game efficiency, contributing to smoother operations during peak hours.
- Maintained knowledge of current table games trends to deliver exceptional service and gameplay experiences.
- Boosted company revenue by efficiently managing game tables, ensuring accurate payouts, and encouraging player participation.
- Enforced strict adherence to casino security protocols among all staff members on duty.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor at table games.
- Streamlined game pace for better guest satisfaction by quickly identifying issues and addressing them professionally.
- Delivered outstanding customer service while swiftly handling disputes or misunderstandings during gameplay sessions.
Table Games Dealer
Lady Luck Casino
06.2014 - 08.2014
- Dealt various table games including blackjack and poker, ensuring compliance with gaming regulations.
- Managed game flow and maintained player engagement through effective communication and customer service.
- Assisted in training new dealers on game rules, procedures, and operational standards.
- Monitored players for responsible gaming practices while promoting a safe environment.
- Processed payouts accurately, maintaining integrity of transactions during high-pressure situations.
- Collaborated with floor supervisors to resolve disputes and enhance overall guest experience.
- Implemented suggestions for improving game efficiency, contributing to smoother operations during peak hours.
- Maintained knowledge of current table games trends to deliver exceptional service and gameplay experiences.
- Boosted company revenue by efficiently managing game tables, ensuring accurate payouts, and encouraging player participation.
- Enforced strict adherence to casino security protocols among all staff members on duty.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor at table games.
- Dealt various table games, ensuring adherence to house rules and regulations.
- Managed player transactions, accurately handling chips and cash exchanges.
- Monitored game integrity, identifying potential cheating or irregularities promptly.
- Provided exceptional customer service, enhancing player experience through engagement and support.
Table Games Dual Rate Dealer
Mardi Gras Casino
07.2011 - 06.2014
- Dealt various table games including blackjack and poker, ensuring compliance with gaming regulations.
- Managed game flow and maintained player engagement through effective communication and customer service.
- Monitored players for responsible gaming practices while promoting a safe environment.
- Processed payouts accurately, maintaining integrity of transactions during high-pressure situations.
- Collaborated with floor supervisors to resolve disputes and enhance overall guest experience.
- Implemented suggestions for improving game efficiency, contributing to smoother operations during peak hours.
- Maintained knowledge of current table games trends to deliver exceptional service and gameplay experiences.
- Boosted company revenue by efficiently managing game tables, ensuring accurate payouts, and encouraging player participation.
- Enforced strict adherence to casino security protocols among all staff members on duty.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor at table games.
Table Games Dealer
Turtle Lake Casino
04.2008 - 07.2011
- Dealt various table games, ensuring adherence to house rules and regulations.
- Managed player transactions, accurately handling chips and cash exchanges.
- Monitored game integrity, identifying potential cheating or irregularities promptly.
- Provided exceptional customer service, enhancing player experience through engagement and support.
Education
B.S. - Pulp & Paper science
University of Wisconsin – Stevens Point
06.1999
High School -
Oconomowoc High School
01.1993
Skills
- Excel
- Word
- Various software
- Excellent interpersonal and communication skills
- Strong Management Skills
- Time Management
- Problem Solving
- Multi-Line Phone System
- Audit
- Fact Checking
- AI-Training
- Critical Thinking Skills
- Vast Knowledge of Gaming laws and regulations
- Title 31 Banking Secrecy Act
- Strong Customer Service Skills
- Team Oriented
- 10-Key Typing
- 70 WPM Typing
- Proof Reading
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Published On Paper Making
Author: Ahrens, F., Alaimo, N., Nanko, H., Patterson, T.
Initial Development of an Improved Water Retention Value Test and its Application to the Investigation of Water Removal Potential, 1999 Papermakers Conference Proceedings
Timeline
AI Chat Bot Trainer
Data Annotation
07.2025 - Current
Table Games Supervisor
Horseshoe Casino & Hotel
02.2025 - 06.2025
Table Games Dual Rate
Bally's Casino
06.2024 - 02.2025
Table Games Supervisor
Monarch Casino & Resort
08.2023 - 05.2024
Frontline Cage Cashier
Lodge Casino
12.2022 - 05.2023
Table Games Dual Rate
Century Casinos
10.2020 - 08.2023
Table Games Supervisor
Grand Z Casino Hotel
12.2018 - 07.2019
Table Games Dual Rate Dealer
Century Casinos
04.2017 - 12.2018
Table Games Floor Supervisor
Isle of Capri Casino
08.2016 - 04.2017
Table Games Dealer
Century Casinos
04.2015 - 08.2016
Table Games Floor Supervisor
Mardi Gras Casino
08.2014 - 04.2015
Table Games Dealer
Lady Luck Casino
06.2014 - 08.2014
Table Games Dual Rate Dealer
Mardi Gras Casino
07.2011 - 06.2014
Table Games Dealer
Turtle Lake Casino
04.2008 - 07.2011
High School -
Oconomowoc High School
B.S. - Pulp & Paper science
University of Wisconsin – Stevens Point