Nathaniel Alfred
Summary
A diligent self-starter driven by a passion for delivering exceptional results and providing top-notch hospitality. Expertise in business management and strong focus on financial wellness. Ultimate objective is to lead and inspire a larger team to make a meaningful impact on the world around us.
Overview
9
9
years of professional experience
Work History
Sales & Service
Marriott International
01.2024 - Current
- Excellent communication skills, both verbal and written.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Hvac Technician
Christianson Air Conditioning & Plumbing
07.2022 - 01.2024
- Installed and calibrated ventilation equipment
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Calibrated equipment to achieve maximum efficiency.
- Enhanced team productivity with introduction of new diagnostic tools and techniques.
- Repaired air flow ducts.
Night Auditor & Front Desk Clerk
Holiday Inn Express & Suites
06.2019 - 01.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
Customer Service Cashier
HEB
10.2015 - 07.2016
- Assisted the Office Manager and/or General Manager with various duties like closing, managing breaks, and store activations (holidays)
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
Education
A.S. in Business Management - Accounting & Finances
Howard College
San Angelo, TX03.2018
High School Diploma -
W.C. Akins High School
Austin, TX03.2014
Skills
- Manufacturing
- Warehouse
- Valet/Driving
- Billing Budgets
- Cash Handling
- POS
- Sales & Service
- Microsoft Word
- Microsoft Excel
- QuickBooks
- Marketing
- Social Media
- Auditing
- Office Management
- Excellent Communication
- Problem Resolution
- Computer Skills
- Teamwork and Collaboration
Timeline
Sales & Service
Marriott International
01.2024 - Current
Hvac Technician
Christianson Air Conditioning & Plumbing
07.2022 - 01.2024
Night Auditor & Front Desk Clerk
Holiday Inn Express & Suites
06.2019 - 01.2022
Customer Service Cashier
HEB
10.2015 - 07.2016
A.S. in Business Management - Accounting & Finances
Howard College
High School Diploma -
W.C. Akins High School
Similar Profiles
SANTOSH KARNASANTOSH KARNA
Azure Senior Data Engineer at Marriott InternationalAzure Senior Data Engineer at Marriott International
N. ParvathiN. Parvathi
Assistant Manager – Performance Services APEC Region at Marriott InternationalAssistant Manager – Performance Services APEC Region at Marriott International
MOHAMED AL-RAZEKMOHAMED AL-RAZEK
Business Applications Support Analyst at Marriott InternationalBusiness Applications Support Analyst at Marriott International
Ariel JonesAriel Jones
Administrative Assistant at Marriott InternationalAdministrative Assistant at Marriott International
SIDDHESH LAXMAN TELANGESIDDHESH LAXMAN TELANGE
Sales & Service at EKVIRA AUTO ELECTRICAL WORKSSales & Service at EKVIRA AUTO ELECTRICAL WORKS