Nathaniel Allen
Serco-NA, Inc
Portland,OR
9
years of professional experience
Aviation professional with extensive experience in managing safe and orderly flow of air traffic.Reliable and hardworking individual successfully handles fast-paced ,high stress work and has Proven willingness to dispatch on any task to support the team and help businesses succeed. Is a communications liaison responsible for effectively organizing and communicating between a base of operations and customers.Proven ability to handle emergency situations calmly and efficiently, ensuring minimal disruption. Known for fostering teamwork and achieving operational goals, adaptable to changing conditions and demands.
Work History
Air Traffic Controller
7 Months- Communicated real-time instructions to pilots, enhancing flight safety and operational effectiveness.
- Monitored and coordinated aircraft movements to ensure safety and efficiency in airspace management.
- Analyzed flight data to optimize air traffic flow, reducing delays during peak hours.
- Collaborated with ground control teams to facilitate smooth aircraft landings and departures.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
Cargo Dispatch Lead agent
4 Years 5 Months- Successfully managed all shipments moving in and out of the warehouse to meet critical deadlines, including pickup times.
- Facilitated clear communication among cargo partners, including load desk and warehouse teams. with cargo partners, such as, load desk, CCC Atlanta, warehouse and office team members.
- Monitored and met KPI goals to satisfaction.
- Performed independently in a role with minimal supervision, maintaining productivity and efficiency..
- Demonstrated strong organizational skills by managing tasks and prioritizing communication effectively..
- Delegated tasks to other team members to assure all tasks are being completed.
- Interact with other departments to solve problems in a timely manner.
- Consistently checks inventory logs for accuracy.
- Kept customers and Atlanta call center up-to-date on current status of shipments.
- Delegated roles to team members to facilitate timely and safe completion of moves.
Cargo Agent
1 Year 5 Months- Transported shipments safely and efficiently using forklifts, pallet jacks, and tugs.
- Transported shipments using forklifts, pallet jacks, and tugs.
- Handled USPS mail, loading it into carts and building airway bills.
- Acquired three years of expertise in handling cargo logistics in Seattle.
- Delivered cargo to and from the gate promptly, ensuring on-time departures.
Ramp Agent
1 Year 3 Months- Loaded, unloaded, and transported passengers’ baggage efficiently across airport locations, ensuring timely departures.
- Ensured ramp safety and security by fully implementing safety procedures and adhering to station policies.
- Operated bag tugs and belt loaders daily, facilitating smooth baggage handling operations.
- Gained one and a half years of experience working on ramp operations at Houston Airport (IAH).
Ramp Agent
5 Months- Operated bag tugs, belt loaders, and tractors to ensure timely baggage handling.
- Serviced laboratory and mechanical systems using ramp equipment at various locations.
- Loaded, unloaded, and transported passengers’ baggage, ensuring accuracy and safety across airport locations.
Education
No Degree - Air traffic Basics and Initial Enroute Qualification
- The training cover but was not limited to:
- Basic Aviation Knowledge including the fundaments of flight, weather navigation charts, the pilot’s environment and Air Traffic procedures along with Multiple knowledge checks, and of lesson tests and block tests.
- Basic Air Traffic Knowledge with academics and simulation
- Basic Air Traffic Separation and services including issuing clearances to pilots and providing separation between aircrafts.
CTOP - Air Traffic Control
Skills
Air traffic management tools
Aircraft movement coordination
Crisis management
Problem-solving
Works efficiently under pressure
Team collaboration
Teamwork and collaboration
Self-starter
Able to learn new skills quickly
Stress management
Lead agent
Accomplishments
- Created SOP’s in order to meet station metrics to satisfaction.
- Was a part of a team that was vital to increasing station metrics by 30% of the course of 6 months. ( Delta Airlines)
- Pioneered the dispatch team that was an asset in winning cargo hub of the year in 2022 (SEA).
Timeline
Air Traffic Controller
Serco-NA, Inc
01.2026 - CurrentRead More
Cargo Dispatch Lead agent
Delta Airlines
03.2021 - 08.2025Read More
Cargo Agent
Delta Airlines
10.2019 - 03.2021Read More
Ramp Agent
Delta Airlines
07.2018 - 10.2019Read More
Ramp Agent
Swissport
02.2018 - 07.2018Read More
Federal Aviation Administration (FAA) Academy
No Degree from Air traffic Basics and Initial Enroute Qualification
Read More
Advanced ATC
CTOP from Air Traffic Control
Read More