Nathaniel Ambaye
Alexandria,VA
Summary
Organized and dedicated team member with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administration Assistant
NV ROOFING LLC
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in the preparation of regularly scheduled reports.
- Maintained customer contact lists.
- Managed staff appointments.
- Produced and distributed correspondence memos, letters, faxes and forms.
- Carried out administrative duties such as filing, typing, copying, binding and scanning.
- Developed and maintained filing system to improve document management and organization.
- Processed status reports, waivers and documents to enhance office efficiency.
- Assisted with researching payroll reports and systems records, to determine accurate documentation for Employer and Participant data.
- Gathered price sheets in order to streamline payroll processes.
- Worked with Accounts Receivables and Accounts Payable accounting tools and software.
- Volunteered to help with special projects of varying degrees of complexity by assisting staff members with special tasks on a weekly basis.
Assistant Manager
LA Fitness
03.2021 - 02.2023
- Promoted from Counselor to Assistant Manager as a result of sales volume, initiative and business acumen.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- 12-hour shifts plus regularly worked overtime shifts
- External marketing 3 times a week and attained targeted goal of 60 daily calls to prospects
- Updated regional team weekly on progress of my store on conference calls.
- Scheduled staff shifts to ensure proper coverage for the sales division daily.
- Closed membership deals and hit daily target EFT goals.
- Responsible for checking on employees leads, calls, and deals closed daily to make sure we were hitting our goals.
- Acting Manager on weekends which provided invaluable autonomous management experience.
Office Assistant
All for One Association
07.2016 - 03.2020
- Facilitated operations by efficiently handling incoming mail, phone calls, and database management for member information.
- Scanned paperwork and checks in sequence to put copies into each one of our 1000+ member's files.
- Answered phone calls and addressed concerns or questions to ensure trust between members and staff.
- Utilized office management software to record and track customer information.
- Documented member information using Word and Excel to ensure timely payments for accounts on a weekly basis.
- Achieved high levels of accuracy in data entry tasks while adhering to deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
Education
College Degree in Business -
Tidewater Community College
Norfolk, VA05.2016
Skills
- Microsoft Office
- Customer relations
- Ability to work at a fast pace and under pressure
- Office management
- Time management
- Highly responsible and reliable
- Critical thinking
- Adapts to change quickly
- Strong work ethic
- Detail-oriented
- Team player
- Clerical experience
- Data entry
- Business correspondence
Certification
- Infotek Solution/QA Manuel software testing
Timeline
Administration Assistant
NV ROOFING LLC
03.2023 - Current
Assistant Manager
LA Fitness
03.2021 - 02.2023
Office Assistant
All for One Association
07.2016 - 03.2020
College Degree in Business -
Tidewater Community College
- Infotek Solution/QA Manuel software testing
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