Summary
Overview
Work History
Education
Skills
Timeline
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Judith Andrews

Pittsburgh,PA

Summary

Dynamic Benefits Coordinator at Pittsburgh Mercy with a proven track record in relationship building and client advocacy. Expert in policy interpretation and documentation, successfully resolving insurance issues and Medicaid approvals. Skilled in collaborating with PA Department of Human Services.

Mental health professional skilled in client assessment and developing comprehensive care plans to address individual needs. Known for collaborative approach to team-based care and delivering consistent results. Reliable in adapting to changing situations and skilled in crisis intervention and resource coordination, ensuring high standards of support and care.

Overview

17
17
years of professional experience

Work History

Benefits Coordinator

Pittsburgh Mercy
03.2016 - Current
  • Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of Clients.
  • Maintained up-to-date knowledge on industry trends and legislative changes to ensure ongoing compliance with applicable laws and regulations regarding Medicaid.
  • Resolved issues and inquiries from clients regarding health and welfare benefits through telephone, email, and in-person interactions.
  • Built relationships with Medicaid to foster quality service delivery.

Service Coordinator

Pittsburgh Mercy
03.2008 - 03.2016
  • Maintained accurate case records and documentation to ensure compliance with state regulations and agency policies.
  • Reduced hospital readmissions through effective crisis intervention and management strategies.
  • Enhanced community resources for clients by collaborating with local organizations and service providers.
  • Evaluated client progress regularly, adjusting treatment plans as needed to optimize results.
  • Provided ongoing support to clients'' families, offering education on mental health issues, resources, and coping strategies.
  • Improved client outcomes by conducting comprehensive assessments and developing individualized treatment plans.
  • Managed caseload effectively, prioritizing cases based on severity and need while maintaining regular contact with all clients.
  • Developed targeted interventions for high-risk clients, reducing the likelihood of relapse or crisis events.
  • Coordinated care with interdisciplinary teams, ensuring that clients received comprehensive services tailored to their needs.
  • Collaborated closely with psychiatrists and other medical professionals to coordinate medication management for clients when necessary.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Conducted comprehensive assessments of clients to develop individualized treatment plans.

Education

Bachelor of Arts - Administration of Justice

University of Pittsburgh
Pittsburgh, PA
05-1987

Skills

  • Relationship building
  • Documentation and reporting
  • Client advocate
  • Written and oral communication
  • liaison between PA state Medicaid and clients
  • Policy interpretation of PA department of Human Services
  • Training proficiency
  • crisis management with person served
  • collaboration with agencies to provide continuity of care for persons served with diagnosis of Mental Health, physical health, and brain injury

Timeline

Benefits Coordinator

Pittsburgh Mercy
03.2016 - Current

Service Coordinator

Pittsburgh Mercy
03.2008 - 03.2016

Bachelor of Arts - Administration of Justice

University of Pittsburgh

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