Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nathaniel Barclift

Reisterstown,MD

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

7
7
years of professional experience

Work History

Store Manager

CVS Pharmacy
Baltimore, MD
05.2021 - 03.2023
  • Developed strategies to maximize sales and profitability.
  • Assessed operational efficiency of the store's departments.
  • Established customer service standards and monitored staff compliance.
  • Managed daily banking activities such as deposits and payroll.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Customer Service Manager

Harris Teeter
Fulton, MD
06.2016 - 05.2021
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Education

High School Diploma -

Western School of Technology And Environmental Sc
Catonsville, MD
05-2007

Skills

  • Outstanding Communication Skills
  • Team Development
  • Loss Prevention
  • Talent Recruitment
  • Promotional Planning
  • Operations Management
  • Shift Scheduling
  • Retail Inventory Management
  • Store Merchandising
  • Payroll Management
  • Vendor Management
  • Cash Management

Additional Information

Dependable customer service rep with 20+ years of experience. Eager to join your company to support and maintain a high level of customer service. In previous roles received 98.8% positive customer survey results. Developed multiple associates to management with a keen eye for talent. Elite problem solving skills with a skill set geared towards improving productivity.

Timeline

Store Manager

CVS Pharmacy
05.2021 - 03.2023

Customer Service Manager

Harris Teeter
06.2016 - 05.2021

High School Diploma -

Western School of Technology And Environmental Sc

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Nathaniel Barclift