Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Barrientos

San Benito,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Hotel Reservations Call Center Agent

Teleperformance USA
01.2024 - Current
  • Recognized as a top performer among peers due to consistently exceeding expectations for call quality and customer satisfaction scores.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.
  • Educated customers about billing, payment processing and support policies and procedures..
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.

Warehouse Manager

ITC Service Group For Google Fiber
01.2023 - 11.2023
  • Trained employees on equipment operation and safety protocols
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments
  • Oversaw daily operations and shipping and handling processes
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Warehouse Floor Supervisor

GAMA (Greater Austin Merchant Association)
09.2021 - 12.2022
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.

Fitness Gym General Manager

T3 The GYM
10.2020 - 09.2021
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.

Education

High School Diploma -

Copperas Cove High School
06.2010

Skills

  • Operations Management
  • Time Management
  • Verbal and Written Communication
  • Customer Relationship Management (CRM)
  • Organizational Skills
  • Problem Solving
  • Data Analysis
  • Payment Processing
  • Call Center Operations
  • Customer communications
  • Training experience

Timeline

Hotel Reservations Call Center Agent

Teleperformance USA
01.2024 - Current

Warehouse Manager

ITC Service Group For Google Fiber
01.2023 - 11.2023

Warehouse Floor Supervisor

GAMA (Greater Austin Merchant Association)
09.2021 - 12.2022

Fitness Gym General Manager

T3 The GYM
10.2020 - 09.2021

High School Diploma -

Copperas Cove High School

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Nathaniel Barrientos