Nathaniel Bates
Southington,CT
Overview
5
5
years of professional experience
Work History
Business Analyst
Deloitte Consulting LLP.
08.2022 - 11.2023
- Develop SAP BTP applications utilizing integration and extension suite for various purposes including connecting databases to front end applications and web applications
- Coordinate and communicate complex information with internal and external practitioners to make sure deadlines are met and projects run smoothly, as well as ensuring multiple teams are working in sync
- Create detail-oriented client deliverables, including workshops, slide presentations and spreadsheets under tight deadlines
- Mentoring and coaching prospective applicants on skills and experience to develop their personal brand, resume, cover letter, and other professional skills
- Clearly and efficiently communicate complex topics such as business processes and SAP capabilities to clients, utilizing various skills including effective description and graphic design.
Head Student Manager, IT Help Desk
Brandeis University
08.2021 - 05.2022
- Solve hardware and software issues on customer technology, including mobile devices, desktops, university networks, and printers
- Clearly communicate complex solutions to customers over the phone and in person
- Serve as a leader, providing help desk staff with creative solutions, constructive criticism, and recognition
- Document issues in a clear and concise manner for other help desk members to troubleshoot, diagnose, and resolve issues more effectively
- Efficiently hire and schedule technicians, and communicate with upper-level management, to ensure Help Desk operations run smoothly.
Student Manager
Brandeis University
04.2020 - 08.2021
- Solve hardware and software issues on customer technology, including mobile devices, desktops, university networks, and printers
- Clearly communicate complex solutions to customers over the phone and in person
- Serve as a leader, providing help desk staff with creative solutions, constructive criticism, and recognition
- Document issues in a clear and concise manner for other help desk members to troubleshoot, diagnose, and resolve issues more effectively
- Efficiently hire and schedule technicians, and communicate with upper-level management, to ensure Help Desk operations run smoothly.
Level 2 Technician
Brandeis University
05.2019 - 04.2020
- Solve hardware and software issues on customer technology, including mobile devices, desktops, university networks, and printers
- Clearly communicate complex solutions to customers over the phone and in person
- Serve as a leader, providing help desk staff with creative solutions, constructive criticism, and recognition
- Document issues in a clear and concise manner for other help desk members to troubleshoot, diagnose, and resolve issues more effectively
- Efficiently hire and schedule technicians, and communicate with upper-level management, to ensure Help Desk operations run smoothly.
Level 1 Technician
Brandeis University
03.2019 - 05.2019
- Solve hardware and software issues on customer technology, including mobile devices, desktops, university networks, and printers
- Clearly communicate complex solutions to customers over the phone and in person
- Serve as a leader, providing help desk staff with creative solutions, constructive criticism, and recognition
- Document issues in a clear and concise manner for other help desk members to troubleshoot, diagnose, and resolve issues more effectively
- Efficiently hire and schedule technicians, and communicate with upper-level management, to ensure Help Desk operations run smoothly.
Education
Bachelor of Arts - Double Major in Business And East Asian Studies
Brandeis University
Waltham, MA05.2022
Skills
- Advanced knowledge of Mandarin Chinese
- Advanced proficiency in Microsoft 360 Suite, Adobe Creative Suite, Windows and OSX operating systems
- Proficiency in Active Directory, JIRA, CASPER, SAP BTP, Project management
Timeline
Business Analyst
Deloitte Consulting LLP.
08.2022 - 11.2023
Head Student Manager, IT Help Desk
Brandeis University
08.2021 - 05.2022
Student Manager
Brandeis University
04.2020 - 08.2021
Level 2 Technician
Brandeis University
05.2019 - 04.2020
Level 1 Technician
Brandeis University
03.2019 - 05.2019
Bachelor of Arts - Double Major in Business And East Asian Studies
Brandeis University
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