Open To Work
Nathaniel Benton
Elkin,NC
Summary
Determined professional with strengths in collaboration and attention to details. Team player eager to contribute to collaborative projects. Keen to earn expanding responsibilities through trustworthy performance. Helpful Hardware Support Technician easily conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Assistant Distiller
Southern Distilling Company
Statesville, NC
2020.03 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Collected, tested and submitted samples according to quality control standards.
- Inspected, troubleshot and calibrated equipment to achieve optimal performance.
Business Systems Representative
Prism Medical Products
Elkin, NC
2019.09 - 2020.03
- Updated all patient and insurance data regularly and carefully inputted changes into company's computer system
- Checked documentation for appropriate coding, catching errors and making revisions
- Complied with confidentiality regulations in handling customer information.
Cardiac Monitor Technician
Hugh Chatham Memorial Hospital
Elkin, NC
2018.06 - 2019.09
- Collaborated effectively with interdisciplinary teams to deliver quality patient care
- Executed clerical tasks and assisted with all unit duties as directed
- Managed unit call reception and routed calls to correct department
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships
- Monitored unit supply levels and notified management of ordering needs.
Cardiac Monitor Technician
Davis Regional Medical Center
Statesville, NC
2015.06 - 2019.06
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches
- Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards
- Tested patient cardiac activity with specialized equipment to conduct tests such as echocardiograms, phonocardiograms and electrocardiograms.
Agent and Technical Support
Choice Wireless
Castle Rock, CO
2010.01 - 2013.06
- Resolved customer issues by explaining self-help techniques that resulted in minimal personnel involvement.
- Meticulously reported details regarding resolution of issues into database for use by other staff members.
- Served as level-three support escalation point for 28-member distributed support staff.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
Education
Nursing
Mitchell Community College
Information Technology
Arapahoe Community College, Some College
Skills
- Technical Troubleshooting
- Call Center Operations
- Hardware and Peripherals
- Application installations
- MS Office proficiency
- Information security
- Basic math
- Computer Skills
- Communication
- Problem resolution
- Troubleshooting
- Customer Service
- People skills
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $60000/yrTimeline
Assistant Distiller
Southern Distilling Company
2020.03 - Current
Business Systems Representative
Prism Medical Products
2019.09 - 2020.03
Cardiac Monitor Technician
Hugh Chatham Memorial Hospital
2018.06 - 2019.09
Cardiac Monitor Technician
Davis Regional Medical Center
2015.06 - 2019.06
Agent and Technical Support
Choice Wireless
2010.01 - 2013.06
Information Technology
Arapahoe Community College, Some College
Nursing
Mitchell Community College