NATHANIEL BODU
Keller
Summary
High-performing banking professional with demonstrated excellence in Quality Assurance, regulatory compliance, and customer experience within high-volume contact center environments. Recognized for consistent perfect QA scores, attention to detail, and trusted handling of complex financial inquiries.
Overview
6
6
years of professional experience
Work History
Independent Market Analyst / FX Trader
Bodu Estates LLC
Keller
06.2020 - Current
- Conduct technical and macroeconomic market analysis to support data-driven decisions
- Apply structured risk management and performance tracking methodologies
- Maintain detailed journals and analytical performance reports
Personal Banker (Contact Center)
Wells Fargo
Westlake
02.2024 - 08.2025
- Earned 100% Quality Assurance scores every month from February–August, with one evaluation scoring 97% during a single review cycle
- Completed approximately seven QA evaluations per month with zero compliance violations
- Managed high-volume inbound calls resolving complex account, transaction, and credit inquiries
- Educated customers on banking products, credit options, and financial solutions using a needs-based approach
- Trusted to handle complex and sensitive customer interactions while adhering to strict banking regulations
Customer Engagement Specialist
Roadrunner Services LLC
Irving
07.2022 - 10.2023
- Assisted customers in securing financing through consultative conversations
- Educated clients on loan products, terms, and interest rates
- Utilized CRM systems to track interactions and support underwriting approvals
Education
Business Studies - Coursework Completed
Tarrant County College
High School Diploma -
Timber Creek High School
Keller, TXSkills
- Customer Service
- Consumer Banking
- Quality Assurance
- Regulatory Compliance
- Credit Products
- Relationship Management
- Call Center Operations
- Risk Awareness
- Professional Communication
Timeline
Personal Banker (Contact Center)
Wells Fargo
02.2024 - 08.2025
Customer Engagement Specialist
Roadrunner Services LLC
07.2022 - 10.2023
Independent Market Analyst / FX Trader
Bodu Estates LLC
06.2020 - Current
Business Studies - Coursework Completed
Tarrant County College
High School Diploma -
Timber Creek High School