Results-oriented Management, ambitious and driven to consistently exceed objectives in the Quality. History of providing high-quality support. Focused on continuous professional development and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Manager Trainee Quality (MTQ)
CSL Plasma Center
03.2023 - Current
Conferred with donors each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Assisted in center meetings to learn and implement operational actions in promoting compliance.
Introduced new methods and systems to reduce turnaround time.
Stayed up to date on changing SOP's and the donor app to provide top-notch support to customers and employees.
Pursued every opportunity to learn about the Plasma business in all departments and close the gap in knowledge.
Gained knowledge of company policies, SOP's, reports, and WI's.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Sat in on disciplinary hearings to learn about conflict resolution in workplace.
Assisted with onboarding of new employees by providing development resources.
Acted with integrity, honesty and knowledge to promote culture of company.
Manager
Panda Express
03.2022 - 01.2023
Proposed and implemented new method for checking customers out.
Cross-trained existing employees to maximize team agility and performance.
I held multiple meetings with my team and trained, informed, and shared the store's vision
I taught the shift leaders how to hold our team accountable and be leaders in the absence of management.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Communicated clearly with employees, suppliers and supervisors to keep everyone on same page and working toward established business goals.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Controlled costs to keep business operating within budget and increase profits.
Effectively cut costs, resulting in a 35% sales growth year over year.
Developed and maintained professional relationships with customers, maintenance, and suppliers.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
My Regional District of Operations manager for the Great Lakes of Wisconsin region has personally offered his call of recommendation for my next employer.
Material Handler
Frito-Lay
06.2018 - 03.2022
Kept storage areas organized, clean, and secure to fully protect company assets.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
I have been recognized for: my excellent work ethic and ability to identify and solve problems, communicate effectively, lead, and surpass the goals set by upper management.
Third-degree black belt in Tae-Kwon-Doe, Management degree, Car with no debt, Financially free and have been blessed enough to have moved out of my family home, Received many certificates at Panda Express for my store's COGS and gross sales increases, Led a team that would advocate for my leadership style, My motivation comes from the passion I take in my work and my abundance mindset. I strive to succeed so I can inspire and give back.
Personal Information
Title: Manager
References
Sean Chuah, (630) 770-2976, sean.chuah@pandarg.com
Phlebotomist/ Medical Reception /Donor Support Technician at CSL Plasma CenterPhlebotomist/ Medical Reception /Donor Support Technician at CSL Plasma Center