Nathaniel Burgess
Snellville,GA
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
Work History
Sr. Lead
Old Navy
Duluth, GA
11.2022 - Current
- Developed strategic sales growth plans in conjunction with other managers and executives.
- Exceeded revenue and profitability goals, leading team through proven coaching and motivational techniques.
- Devised dedicated coaching methods to foster continued development of each team member.
- Led by example, modeling expected selling behaviors to build team confidence in standard tactics.
- Coached sales team members, assessing strengths and weaknesses to develop plans for improvement and optimize sales performance through company coaching methodology.
Customer Service Associate
PacSun-Pacific Sunwear
Buford, GA
08.2019 - 10.2022
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Key Holder
Snellville Fine Art And Framing
Snellville, GA
05.2020 - 07.2022
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
Bachelor of Arts - Photography
University of North Georgia
Gainesville, GA08.2022
Skills
- Training Documentation
- Best Practices and Standards
- Business Opportunity Development
- Product Management
- Critical Thinking
Timeline
Sr. Lead
Old Navy
11.2022 - Current
Key Holder
Snellville Fine Art And Framing
05.2020 - 07.2022
Customer Service Associate
PacSun-Pacific Sunwear
08.2019 - 10.2022
Bachelor of Arts - Photography
University of North Georgia
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