Nathaniel Burns
Minneapolis
Summary
Security professional with robust background in managing and executing comprehensive security operations. Proven ability to lead teams in maintaining secure environments and responding to emergencies. Focused on collaboration and achieving results, with strong skills in risk assessment and incident management.
Overview
9
9
years of professional experience
4
4
Certification
Work History
Lead Security Officer
GardaWorld Security
07.2024 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols, identifying and addressing potential security issues.
- Trained new officers on standard operating procedures and safety measures.
- Collaborated with team members to improve patrol strategies and security measures.
- Developed reports detailing daily activities, incidents, and observations for management review.
- Provided exceptional customer service while addressing concerns from residents, visitors, and staff members.
- Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
- Maintained communication with dispatch center during patrols, efficiently relaying critical information to appropriate parties.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Lead Security Supervisor
Allied Universal Security Services
10.2023 - 07.2024
- Supervised security operations, ensuring compliance with company policies and protocols.
- Developed and implemented training programs for new security personnel to enhance team effectiveness.
- Coordinated incident response efforts, maintaining communication with law enforcement and emergency services.
- Conducted regular site assessments to identify vulnerabilities and recommend corrective actions.
- Managed scheduling and deployment of security staff to optimize coverage.
- Evaluated performance metrics, driving continuous improvement in service delivery and operational efficiency.
- Led investigations into security incidents, documenting findings and recommending preventative measures.
- Inspected security design features, installations, and programs to verify compliance with applicable standards and regulations.
- Coordinated with other managers regularly discussing safety concerns and devising solutions together achieving a safer working environment overall.
- Reduced security incidents through thorough risk assessments and proactive measures.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Pest Control Technician
EcoShield Pest Control
07.2022 - 07.2023
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
- Set mechanical traps, baits and glue boards to remove pests from interior areas.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Recognized for consistent quality service and efficiency.
- Inspected buildings and facilities to determine appropriate pest control measures.
- Maintained knowledge and adhered to state rules and regulations.
- Applied pesticides and other control strategies to manage pests.
- Utilized appropriate protective gear and equipment during application.
- Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
- Suggested natural pesticides to eliminate pantry moths, fruit flies and stink bugs.
Fulfillment Associate
Amazon
12.2021 - 07.2022
- Accepted, processed and quickly filled orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Sealed cases using taping equipment to secure items for transport.
- Filled orders according to defined standards using standard picking system.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Technician
Valvoline
07.2021 - 11.2021
- Followed safety practices to safeguard against injury and damage to property.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Used bolts, rivets and screws to fasten parts.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Changed oil, transmission fluid and filters in vehicles.
- Drained motor oil, changed oil filters and greased chassis fittings.
- Performed automotive preventive maintenance and inspected tires.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Documented technical and system work performed for each vehicle on repair order.
- Examined vehicles to estimate repair costs and obtained customers' approval to perform repairs.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Ordered parts to maintain inventory levels, effectively decreasing wait times on repairs.
Security Professional
Allied Universal Security Services
08.2019 - 06.2021
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Assessed fire detectors and alarm systems to prevent and address issues.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed incident reports to record security or loss prevention incidents.
- Responded to accidents and administered first aid to individuals.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Trained new security officers on safety protocols and company standards.
- Reported safety hazards for remediation response.
- Supervised property entrances and exits and monitored employee safety.
- Wrote detailed reports regarding daily security activities and notable incidents.
- Managed employee access, security roles and permissions.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Ran routine security checks, suggesting improvements as necessary.
- Presented reports, findings and recommendations to upper management and relayed information regarding potential threats.
- Monitored access control systems and key code records for suspicious activities.
- Managed credentialing for site employees, consultants and subcontractors.
Assistant Store Manager
Speedway Gas Station
02.2018 - 09.2019
- Oversaw aspects of maintenance, inventory and daily activity management.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Crew Team Member
Chipotle
04.2017 - 02.2018
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Swept and dusted areas periodically to maintain impeccable cleanliness.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Inspected food products for quality and consistency and reported concerns to cooks.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Resolved conflict according to company protocols.
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by quickly completing assigned tasks.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Assisted management with inventory control and stock ordering.
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
Robbinsdale Cooper Senior High School
New Hope, MN06.2017
Skills
- Safety Regulations Adherence
- Customer Service
- Pulling and Preparing Orders
- Surveillance techniques
- Crisis management
- Reporting skills
- Flexible Schedule
- Detail Oriented
- Safety Procedures
- Recordkeeping and Documentation
- Friendly and Courteous
- Physical security
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from Customer Service Rep to Assistant Manager, in less than 12-months.
Certification
- CPR Adult Training - December 2023
- Level 2 Security, GardaWorld - December 2024
- Narcan Training - December 2023
- Stop The Bleed Training - December 2023
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Lead Security Officer
GardaWorld Security
07.2024 - Current
Lead Security Supervisor
Allied Universal Security Services
10.2023 - 07.2024
Pest Control Technician
EcoShield Pest Control
07.2022 - 07.2023
Fulfillment Associate
Amazon
12.2021 - 07.2022
Technician
Valvoline
07.2021 - 11.2021
Security Professional
Allied Universal Security Services
08.2019 - 06.2021
Assistant Store Manager
Speedway Gas Station
02.2018 - 09.2019
Crew Team Member
Chipotle
04.2017 - 02.2018
High School Diploma -
Robbinsdale Cooper Senior High School