NATHANIEL CASTANO
Pompano Beach,FL
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Insurance Agent
USHA & ACA Marketplace & Medicare
South Florida
02.2021 - Current
- Began career in the private health insurance market with USHA, later transitioning to ACA marketplace plans.
- Educated individuals and families on available coverage options, eligibility, and benefits.
- Assisted clients in enrolling in health insurance policies tailored to their needs and budgets.
- Maintained compliance with state and federal regulations.
- Built long-term relationships with clients, ensuring ongoing support and policy renewals.
- Verified eligibility criteria prior to enrolling a customer into a plan.
Server / Hospitality Professional
Kuro, Nautilus Miami Beach, J Alexanders
South Florida
01.2016 - 12.2021
- Delivered exceptional service across fine dining, casual dining, and luxury resort settings.
- Provided exceptional customer service in fast-paced dining environments.
- Maintained cleanliness and organization of dining areas during service shifts.
- Assisted kitchen staff with food preparation and order assembly as needed.
- Collaborated with team members to ensure efficient table turnover rates.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
HIGH SCHOOL DIPLOMA -
Cooper City High School
Pompano Beach, Florida01-2016
Skills
- Customer service and hospitality
- Insurance sales and retention
- Effective communication
- Sales expertise
- Problem solving and resolution
- Time management
- Team collaboration
- Menu knowledge
- Order management
- Dining room setup
- Guest issue resolution
Certification
- 2-15 Health & Life Insurance License
- ACA Marketplace Certification (CMS)
- AHIP Medicare Certification
- ServSafe Food Handler
- OSHA 10 Safety Training
Timeline
Health Insurance Agent
USHA & ACA Marketplace & Medicare
02.2021 - Current
Server / Hospitality Professional
Kuro, Nautilus Miami Beach, J Alexanders
01.2016 - 12.2021
HIGH SCHOOL DIPLOMA -
Cooper City High School