Nathaniel Castro

• Supervised daily operations to ensure efficiency and high-quality service delivery.
• Trained and mentored staff on best practices and operational standards.
• Implemented process improvements that enhanced team productivity and customer satisfaction.
• Coordinated scheduling and staffing to meet peak demand periods effectively.
• Supervised and assisted in the teaching of surfing and wakeboarding with new clients
• oversaw both security and wakeboarding departments
• work hand in hand with globally recognized company's such as the Swatch Nines, Liquid Force, Spacemob, and Insta 36.

• Oversaw daily team operations, ensuring workflow efficiency and adherence to safety protocols.
• Mentored junior staff, fostering skill development and enhancing team performance.
• Implemented process improvements, reducing bottlenecks and increasing productivity.
• Coordinated project timelines and resource allocation to meet operational goals.
• Conducted regular performance evaluations, providing constructive feedback to team members.
• Developed training materials, enhancing onboarding processes for new hires.

• Supervised overnight staff, ensuring operational efficiency and adherence to safety protocols.
• Implemented effective scheduling to optimize workforce productivity during peak hours.
• Trained new employees on company policies and best practices for customer service.
• Monitored inventory levels, coordinating restocking efforts to meet demand fluctuations.
• Conducted nightly audits of cash registers and financial reports for accuracy and compliance.
• Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
• Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.

my daily tasks included opening and/or closing the store, ensuring employees safety, ensure customers shopping experience was to corporate standards, all daily tasks were completed, receiving and stocking shipments, making sure all money was counted and taken to the bank, and handling disciplinary actions when needed.