Nathaniel Cervantes
Los Angeles,CA
Summary
Versatile professional with a strong background in leadership, client care, and technical operations, complemented by experience in retail management and public health administration. I bring a unique blend of compassion, strategic thinking, and operational efficiency, having provided exceptional care as a caretaker, driven sales and optimized operations as a retail manager, and supported healthcare services as an ophthalmic technician. My ability to adapt to diverse challenges, coupled with excellent communication and problem-solving skills, positions me to excel in advanced academic programs and dynamic professional roles where making a meaningful impact is essential.
Overview
8
8
years of professional experience
Work History
Caretaker
In Home Supportive Services
12.2020 - Current
- Provided compassionate care and support to individuals, assisting with daily activities, medication management, and meal preparation.
- Built trusting relationships with clients and families, ensuring safety and well-being.
- Adapted to clients’ unique needs and challenges, maintaining a high level of care and attention.
Student Assistant
Department Of Industrial Relations
07.2024 - 07.2025
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Ordered and stocked office supplies to maintain available resources.
- Conduct research and compile detailed reports to support strategic decisions.
- Streamlined data management processes, reducing processing time by 15%.
Ophthalmic Technician
Azul Vision Inc
08.2022 - 11.2022
- Performed preliminary eye exams, gathered patient histories, administered diagnostic tests, and assisted in minor surgical procedures
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Educated patients about eye care procedures and maintained equipment.
Sales Associate
Levis Strauss & Co
08.2021 - 11.2021
- Engaged customers, provided personalized recommendations, exceeded sales targets, and maintained a positive shopping environment
- Demonstrated strong product knowledge and expertise in promoting Levi's products..
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Intern
Department of Public Health and Social Services
04.2019 - 02.2020
- Provided administrative support, handled data entry, filing, scheduling, and collaborated with team members.
- Supported with creating project marketing materials to promote services.
- Facilitated successful completion of projects from concept to launch.
- Prepared project presentations and reports to assist senior staff.
Manager
Metropcs Authorized Dealer
04.2017 - 02.2018
- Successfully managed and grew a retail store, achieving a 20% increase in sales
- Developed and led a high-performing team, resulting in a 25% improvement in customer satisfaction scores
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Optimized inventory management, reducing excess stock by 30%.
Education
Bachelor of Science - Marketing Management
California State Polytechnic University, Pomona
Pomona, CA08.2025
Associate of Science - Business Administration 2.0
Pasadena City College
Pasadena, CA12.2023
Associate of Arts - Social & Behavioral Science
Pasadena City College
Pasadena, CA12.2023
Associate of Arts - Economics
Pasadena City College
Pasadena, CA12.2023
Associate of Science - Business
Pasadena City College
Pasadena, CA12.2023
High School Diploma -
Hilda L. Solis Learning Acad School Of Tech Business And Ed
Los Angeles, CA08.2016
Skills
- Proven ability to manage teams, lead operations, and optimize processes for efficiency and growth
- Experience in driving business objectives, managing inventory, and ensuring customer satisfaction
- Excellent verbal and written communication skills, with the ability to engage clients, customers, and team members effectively
- Proficient in delivering personalized recommendations and educating individuals on complex topics
Timeline
Student Assistant
Department Of Industrial Relations
07.2024 - 07.2025
Ophthalmic Technician
Azul Vision Inc
08.2022 - 11.2022
Sales Associate
Levis Strauss & Co
08.2021 - 11.2021
Caretaker
In Home Supportive Services
12.2020 - Current
Intern
Department of Public Health and Social Services
04.2019 - 02.2020
Manager
Metropcs Authorized Dealer
04.2017 - 02.2018
Bachelor of Science - Marketing Management
California State Polytechnic University, Pomona
Associate of Science - Business Administration 2.0
Pasadena City College
Associate of Arts - Social & Behavioral Science
Pasadena City College
Associate of Arts - Economics
Pasadena City College
Associate of Science - Business
Pasadena City College
High School Diploma -
Hilda L. Solis Learning Acad School Of Tech Business And Ed