Nathaniel Chambers Jr.
Summary
Results-driven and versatile young professional with 4 years of progressive experience in sales, marketing, account management, and customer service operations. Adept at developing and nurturing client relationships while driving revenue growth and exceeding sales targets. Demonstrated success in digital sales leadership, sales development, and account management roles within the tech industry. Skilled in leveraging market insights and implementing effective sales strategies to meet and exceed organizational goals. Experienced in technical recruitment, providing tailored solutions to match client needs with top technical talent. Knowledgeable in the life insurance industry, offering exceptional customer service and securing high-value accounts. Proficient in optimizing customer service operations to enhance customer satisfaction and drive operational efficiency. Strong communication, negotiation, and problem-solving skills combined with a customer-centric approach to deliver exceptional results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Development Representative
Iron Bow Technologies
05.2023 - Current
- Developing advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Crafting persuasive sales pitches to communicate value of company products and services.
- Collaborating with marketing and product teams to stay up-to-date with new product launches and promotional activities.
- Utilizing Hubspot and Salesforce to manage sensitive client information and update existing and new client profiles.
- Researching Pre-RFP opportunities for our DoD & SLED teams to uncover potential projects and presenting findings to the Strategic Growth team
- Presenting actionable insights and strategic plans to Account Managers and Executives to guide decision-making and resource allocation.
Customer Service Manager
Trips Inc
10.2018 - Current
- Actively talking to 20+ clients while maintaining a high-level partnership for club promotional deals - Responsible for implementing new products, unique offerings, and pipeline opportunities for the club - Operated as a client representative, ensuring high-quality customer service through, listening, and data analysis
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Account Manager
ALKU Govt Solutions
01.2023 - 05.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Negotiated prices for candidates to reduce cost of acquisition by achieving lower price and reaching goal margin.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Technical Recruiter
Alku Govt Solutions
07.2022 - 01.2023
- Managing relationships with consultants, clients, prospects, and candidates - Working to fulfill daily and weekly metrics to hit the company's recruiting initiatives
- Onboarded new hires and set up training.
- Interviewed candidates using different interview methods and approaches.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Referred candidate resumes to customer account managers for evaluation and submission.
Life Agent
Family First Life Insurance Broker, D.C
06.2021 - 07.2022
- Aided in team sales of over $20,000 in the first quarter - Scheduled 30 new weekly appointments while completing my company training for life insurance
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales to 67%.
- Negotiated with customers and insurance companies to secure favorable policy terms.
- Created customer databases to track and manage interactions and sales.
Digital Currency Sales Leader
Tradehouse Investment Group
05.2020 - 10.2021
- Operated 15 + complex artificial intelligence tools to analyze financial markets and create customer success - Top trainer that developed multiple high-status leaders while hosting 5+ companywide educational events - Generated $100,000 in company sales utilizing customer retention techniques and a robust sales pipeline
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Built professional relationships with local influencers to successfully boost reputation within Baltimore community.
- Monitored sales team performance and provided constructive feedback.
Marketing Associate Intern
National Association of Black Journalists
03.2019 - 09.2019
- Assisted in setting up of career fair, making gifts bags, and creating content for convention workshops - Registered over 2,000 Journalists around the country through social media campaigns
- Collaborated with team members to help expand marketing channels.
- Helped with planning and hosting of marketing events.
- Performed office administrative duties to enhance team cohesiveness.
Education
No Degree - Business Administration And Management
Lesley University
Cambridge, MABachelor of Science - Sports Management & Exercise Science
California University of PA
California05.2022
Skills
- Teamwork and Collaboration
- Problem-Solving
- Point of sale operation
- Technical knowledge
- Presentations skills
- Interpersonal Communication
- Lead Generation
- Sales
- Multitasking Abilities
- Analytical and Critical Thinking
- Decision-Making
- Customer Relationship Management(CRM)
Additional Information
- Honors & Awards, Dean's List (2019-2020)Black Student Union Treasurer
Certification
Life and Health Insurance License, MD, D.C
Timeline
Sales Development Representative
Iron Bow Technologies
05.2023 - Current
Account Manager
ALKU Govt Solutions
01.2023 - 05.2023
Technical Recruiter
Alku Govt Solutions
07.2022 - 01.2023
Life Agent
Family First Life Insurance Broker, D.C
06.2021 - 07.2022
Digital Currency Sales Leader
Tradehouse Investment Group
05.2020 - 10.2021
Marketing Associate Intern
National Association of Black Journalists
03.2019 - 09.2019
Customer Service Manager
Trips Inc
10.2018 - Current
No Degree - Business Administration And Management
Lesley University
Bachelor of Science - Sports Management & Exercise Science
California University of PA
Life and Health Insurance License, MD, D.C
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