Summary
Overview
Work History
Education
Skills
Million Dollar Club
Timeline
Generic
Nathaniel Chin

Nathaniel Chin

West Palm Beach

Summary

Dynamic professional with a proven track record at Best Buy's Geek Squad, excelling in customer support and conflict resolution. Recognized for enhancing client satisfaction and team productivity through effective communication and training initiatives. Skilled in hardware repair and CRM software, consistently achieving performance goals and fostering strong relationships.

Overview

10
10
years of professional experience

Work History

Chromebook Specialist

2020 Companies
10.2024 - 02.2025
  • Organized product demonstrations at trade shows and events, promoting brand visibility and attracting new clientele.
  • Continuously sought opportunities for professional growth through attending workshops, conferences, and online courses relevant to the Chromebook ecosystem.
  • Increased sales revenue by effectively demonstrating the benefits of Chromebooks to potential customers.
  • Maintained up-to-date knowledge of industry trends and competitor offerings, positioning Chromebooks as a top choice among consumers.
  • Supported inventory management efforts by accurately tracking stock levels and placing timely orders for replenishment.
  • Established strong relationships with clients through consistent follow-ups, fostering loyalty and repeat business.
  • Played an instrumental role in achieving store targets by consistently meeting or exceeding personal sales quotas related to Chromebook products.
  • Provided leadership, guidance and support to staff members.

Samsung Experience Lead

2020 Companies
07.2022 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.

Geek Squad Agent

Best Buy, Geek Squad
08.2018 - 07.2022
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Boosted team productivity by implementing collaborative communication platform.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Remodel Team Leader

Walmart
03.2015 - 06.2016
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.

Education

Associate of Science - Computer And Information Systems Security

Florida Technical College
Orlando, FL
05-2014

Skills

  • Customer support
  • Software installation
  • Warranty management
  • Network connectivity
  • Application support
  • Hardware repair
  • Policy enforcement
  • Security protocols
  • Google workspace proficiency
  • Remote assistance
  • Performance tracking
  • Competitor analysis
  • CRM software
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving abilities
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Team collaboration
  • Effective communication
  • Active listening
  • Written and verbal communication
  • Relationship building
  • Team building
  • Interviewing skills
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Staff training
  • Staff supervision
  • Project management

Million Dollar Club

This is an achievement granted to a sales individual who has completed $1 Million Dollars in sales that has not been returned or exchanged.

Timeline

Chromebook Specialist

2020 Companies
10.2024 - 02.2025

Samsung Experience Lead

2020 Companies
07.2022 - 07.2024

Geek Squad Agent

Best Buy, Geek Squad
08.2018 - 07.2022

Remodel Team Leader

Walmart
03.2015 - 06.2016

Associate of Science - Computer And Information Systems Security

Florida Technical College

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Nathaniel Chin