Professional computer scientist with strong foundation in algorithms, software development, and data analysis. Demonstrated ability to drive impactful solutions through collaborative team efforts and adapt to changing project requirements. Skilled in programming languages, cybersecurity, and artificial intelligence, with focus on delivering high-quality results. Known for reliability and flexibility in meeting organizational goals.
Overview
1
1
year of professional experience
Work History
Computer Assistant
The University of Texas at Dallas Office of Information Technology
05.2024 - 05.2025
Provided technical support and guidance to over 300+ students since May at a Tier 1 research institution with 30,000+ students, optimizing lab resources and ensuring seamless operation of all equipment.
Led daily operations and maintenance of the Founders Common Lab and McDermott-Sonora Lab, two of the largest computer labs at UT Dallas, ensuring the functionality of all equipment and resources.
Deliver expert technical assistance for NetID setups, Wi-Fi troubleshooting, DUO MFA, malware scanning, and SailPoint password resets with a 98% first-contact resolution.
Oversee the deployment and maintenance of Pharos printing solutions, collaborating with the IT team to enhance operational efficiency and improve service delivery.
Manage and resolve 40+ complex technical issues monthly through TeamDynamix, ensuring a 95%+ satisfaction rate and consistently meeting SLA requirements.
Apply skills directly aligned with my Computer Science degree by delivering hands-on technical support, managing equipment distribution, and supporting 100+ device setups each semester.
Tech Ambassador at Office Of Information Technology Texas Southern UniversityTech Ambassador at Office Of Information Technology Texas Southern University
IT Service Desk Student Worker at Information Technology, Texas A&M UniversityIT Service Desk Student Worker at Information Technology, Texas A&M University