Morgan Kimble
Fort Walton Beach
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
Work History
Lead Sales Key Holder
Bath & Body Works
09.2024 - Current
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
- Led team meetings regularly to review sales goals/targets as well as track individual progress towards said objectives.
- Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Store Manager
Spirit Halloween Store
07.2024 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
Game Master
Escapology
07.2023 - 07.2024
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Promoted a positive, inclusive gaming environment by enforcing community guidelines and addressing toxic behavior promptly.
- Implemented effective anti-cheating measures, maintaining a fair playing field for all participants.
Receptionist
The Village Veterinarian
05.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Customer service
Axes and Ice cream
03.2023 - 04.2023
- Food service
- Trained the public on the proper technique and precautions on axe throwing, handled food per all safety guidelines, managed appointments, and manages payments from customers
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Aircrew Flight Equipment Technician
85th Test and Evaluation Squadron
11.2020 - 02.2023
- Company Overview: Provided support to the operational Test and Evaluation mission on new equipment being petitioned for the United States Air Force
- Managed and scheduled inspections for assigned aircrew flight equipment.
- Conducted regular training sessions on life support systems operation, fostering a well-informed team capable of handling diverse in-flight scenarios.
- Packed and adjusted flight helmets, oxygen masks, parachutes and flotation devices for transport.
- Provided support to the operational Test and Evaluation mission on new equipment being petitioned for the United States Air Force
- Performed flight line AFE preflight and postflight requirements.
- Enhanced aircrew safety by meticulously inspecting and maintaining flight equipment.
Aircrew Flight Equipment Technician
19th Operations Support Squadron
01.2017 - 10.2020
- Company Overview: Providing support to the Air Mobility Command C130 mission
- Performed maintenance, testing, and Inspections of multiple types of Aircrew Flight Equipment
- Performed customer service to Aircrew before and after flights
- Providing support to the Air Mobility Command C130 mission
- Managed and scheduled inspections for assigned aircrew flight equipment.
- Conducted regular training sessions on life support systems operation, fostering a well-informed team capable of handling diverse in-flight scenarios.
- Packed and adjusted flight helmets, oxygen masks, parachutes and flotation devices for transport.
- Provided support to the operational Test and Evaluation mission on new equipment being petitioned for the United States Air Force
- Performed flight line AFE preflight and postflight requirements.
- Enhanced aircrew safety by meticulously inspecting and maintaining flight equipment.
Foreign Country National Force Protection
Al Udeid Air Base
01.2019 - 08.2019
- Performed security duties while escorting foreign country nationals around Al Udeid Air Base while they performed construction and cleaning duties
- Fostered positive relationships with local community members, enhancing mutual understanding, cooperation, and support for force protection initiatives.
- Operated motor vehicle, two-way radio, camera and electronic surveillance equipment and displayed computer proficiency.
- Minimized security risks by implementing access control measures for facility entrances and exits.
- Confronted strangers and either directed to proper area or escorted out of restricted area.
Aircrew Flight Equipment Apprentice
362nd Training Squadron
09.2016 - 12.2016
- Aircrew Flight Equipment Training School
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
Customer Service
Cinema World
12.2015 - 03.2016
- Worked in the ticket box, interacting with the public and handling money that came in through ticket sales
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Checked IDs for age-restricted shows in compliance with regulations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Managed ticket booth operations, ensuring accurate transactions and prompt customer service.
Education
Pre-Medical Laboratory Technician -
Northwest Florida State College
Niceville, FL09.2024
Aircrew Flight Equipment Technical School
Witchita Falls, TX12.2016
Basic Military Training
San Antonio, Texas09.2016
General Education Studies -
Community College of Rhode Island
Lincoln, Rhode Island03.2016
Highschool -
Woonsocket Highschool
Woonsocket, RI01.2015
Skills
- Customer Relations
- Voice Acting
- Storytelling expertise
- Military knowledge
- First Aid Training
- Physical Fitness
- Security clearance
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Social Media Management
- Photo and Video Editing
- Content Creation
- Customer Service
- Problem-Solving
- Multitasking and Organization
Military Service
United States Air Force, 07/2016, 02/2023
References
- Nicole Elmore, Supervisor, nicoleemore368@gmail.com, (253) 651-3947
- Robert Phillips, Rhode Island State Representatives, bobphillips56@msn.com, (401) 447-6923
- Zachery Briscoe, Coworker, airmenbriscoe4@hotmail.com, (609) 724-4958
- Jason Butler, HR Manager, jaybutsays@hotmail.com, (586) 707-4221
- Dalton Murphy, Manager, murphydalton99@yahoo.com, (850) 331-8839
Timeline
Lead Sales Key Holder
Bath & Body Works
09.2024 - Current
Store Manager
Spirit Halloween Store
07.2024 - 09.2024
Game Master
Escapology
07.2023 - 07.2024
Receptionist
The Village Veterinarian
05.2023 - 06.2023
Customer service
Axes and Ice cream
03.2023 - 04.2023
Aircrew Flight Equipment Technician
85th Test and Evaluation Squadron
11.2020 - 02.2023
Foreign Country National Force Protection
Al Udeid Air Base
01.2019 - 08.2019
Aircrew Flight Equipment Technician
19th Operations Support Squadron
01.2017 - 10.2020
Aircrew Flight Equipment Apprentice
362nd Training Squadron
09.2016 - 12.2016
Customer Service
Cinema World
12.2015 - 03.2016
General Education Studies -
Community College of Rhode Island
Highschool -
Woonsocket Highschool
Pre-Medical Laboratory Technician -
Northwest Florida State College
Aircrew Flight Equipment Technical School
Basic Military Training
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