Nathaniel Clouser
Fairmont,WV
Summary
Accomplished Armored Service Technician with a proven track record at Loomis Armored US, excelling in customer service and cash handling. Demonstrated adaptability and effective communication, enhancing client satisfaction and operational efficiency. Skilled in security procedures and stress tolerance, consistently achieving and surpassing performance goals.
Overview
8
8
years of professional experience
Work History
Armored Service Technician
Loomis Armored US
10.2022 - Current
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Adhered to all company policies, federal regulations, and industry best practices for secure transportation of valuable assets.
- Loaded and carried bags of cash, coins and other valuables into and from armored van.
- Provided support to team members during high-stress situations, demonstrating effective problem-solving skills and teamwork capabilities.
- Conducted comprehensive audits of vaults, ensuring accuracy in inventory counts and compliance with regulations.
- Developed strong rapport with clients through consistent professionalism, reliability, and attention to detail during money-handling tasks.
- Balanced and loaded ATM machines along route.
Auction Assistant
Joe R Pyle Complete Auction & Realty Service
05.2020 - 10.2022
- Provided reliable support to colleagues during busy periods or staff shortages, demonstrating adaptability across various roles within the organization when needed.
- Facilitated smooth payment transactions by efficiently processing invoices and collecting payments from winning bidders.
- Streamlined registration process for attendees, expediting check-in procedures and improving overall experience.
- Ensured accuracy of item descriptions by conducting thorough research and fact-checking prior to catalog creation.
- Enhanced client relationships through regular communication, updates on auction progress, and post-event follow-ups to ensure satisfaction with services provided.
- Maintained a positive environment during high-pressure situations, diffusing any conflicts or misunderstandings that arose among bidders.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
Server
Cracker Barrel Old County Store
08.2016 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
No Degree - Mathematics And Computer Science
Fairmont State University
Fairmont, WVHigh School Diploma -
Fairmont Senior High
Fairmont, WV05.2013
Skills
- Customer service background
- Cash handling expertise
- Stress Tolerance
- ATM servicing
- Attention to Detail
- Problem-solving abilities
- Adaptable and Flexible
- Effective Communication
- Security procedures knowledge
Timeline
Armored Service Technician
Loomis Armored US
10.2022 - Current
Auction Assistant
Joe R Pyle Complete Auction & Realty Service
05.2020 - 10.2022
Server
Cracker Barrel Old County Store
08.2016 - 11.2018
No Degree - Mathematics And Computer Science
Fairmont State University
High School Diploma -
Fairmont Senior High
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