Nathaniel Cote
Livermore Falls
Summary
Great problem-solver with strong background as qualified professional. Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs.
Overview
14
14
years of professional experience
Work History
Branch Operations Manager
Autopart International
Augusta
07.2020 - Current
- Organized daily workflow to maximize efficiency and productivity.
- Monitored staff performance and provided feedback.
- Planned work schedules to maintain adequate staffing levels.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Trained and mentored associates to teach daily tasks and procedures.
- Resolved customer complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Resolved customer complaints regarding sales and service.
- Managed daily operations of sales department, including supervision of staff members.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Dispatched drivers to meet daily delivery needs for company customers.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Received, examined and reshelved returned parts.
- Collaborated with other members of sales team to reach targets.
Automotive Mechanic
Jean & Lukes Body Shop
Lewiston
02.2020 - 07.2020
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Monitored shop equipment to maintain safe working condition.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
Installer Service Specialist
O'Reilly Auto Parts
Lewiston
01.2019 - 02.2020
- Cross-sold additional products and services to purchasing customers.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Assisted in unloading trucks and stocking shelves with incoming shipments of parts.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Generated sales leads by maintaining relationships with existing customers and developing new contacts in the industry.
- Inspected returned items for damage before issuing refunds or exchanges.
- Provided customer service to automotive parts customers, including answering questions about product features and availability.
- Processed returns according to company policy while keeping customer satisfaction a priority.
- Coordinated and executed daily parts deliveries to local businesses.
- Operated cash register during peak hours of business transactions accurately and efficiently.
- Used POS systems to receive payment or obtain credit authorization.
- Operated point of sales and parts lookup computer systems.
- Maintained updated knowledge through continuing education and advanced training.
Department Manager
Walmart
Auburn
10.2017 - 12.2018
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Ensured compliance with company policies and relevant regulations.
- Followed safety protocols and company processes and procedures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Handled shift overstock, restocking and inventory control.
Store Manager
O'Reilly Auto Parts
Norway
07.2015 - 10.2017
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Created weekly work schedules for store personnel.
Motor Transport Mechanic
United States Marine Corps
Jacksonville
08.2011 - 05.2015
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Performed preventive maintenance inspections, services and repairs on a variety of motor transport vehicles including trucks, trailers and buses.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Raised trucks, buses and heavy parts or equipment with hydraulic jacks or hoists.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Operated heavy machinery during the repair process when necessary.
Education
High School Diploma -
Lewiston High School
Lewiston, ME06-2011
Skills
- Issue resolution
- Time management
- Sales management
- Inventory management
- Customer relationship management
- Employee training
- Customer service
- Basic mathematical aptitude
- Excellent work ethic
- Attention to detail
- Customer relationships
- Preventive maintenance
- Diagnostic troubleshooting
- Hand and power tools
- Part identification
- Grease and lubricant application
- Mechanical systems
Affiliations
- Perform most of my own automotive repairs and maintenance
- Work with a multitude of tools on a normal basis
- Woodworking is a hobby of mine
- Have performed many different home improvements from electrical to framing
Accomplishments
- worked my way from a delivery driver to a store manager within 18 months
- became a department manager with 6 months
Timeline
Branch Operations Manager
Autopart International
07.2020 - Current
Automotive Mechanic
Jean & Lukes Body Shop
02.2020 - 07.2020
Installer Service Specialist
O'Reilly Auto Parts
01.2019 - 02.2020
Department Manager
Walmart
10.2017 - 12.2018
Store Manager
O'Reilly Auto Parts
07.2015 - 10.2017
Motor Transport Mechanic
United States Marine Corps
08.2011 - 05.2015
High School Diploma -
Lewiston High School
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