Nathaniel DeFalco
Fulton
Summary
Dynamic leader with extensive experience at Walmart, adept in coaching and mentoring with a proven track record in leadership development and analytical thinking. Spearheaded operational improvements, achieving significant enhancements in efficiency and customer satisfaction. Excelled in fostering teamwork and collaboration, ensuring optimal performance and adaptability across multiple roles.
Overview
8
8
years of professional experience
Work History
Academy Coach
Walmart
03.2021 - Current
- Collaborated with fellow coaches to deliver consistent facilitation of content, ensuring consistent training across all stores within the catchment.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Promoted a culture of continuous improvement by providing constructive feedback during one-on-one meetings with peers, enabling them to identify areas for growth and development.
- Contributed to team success by identifying and mentoring talent through targeted leadership development.
- Facilitated learning experiences through the License 2 Lead and License 2 Operate Suites.
GM Co Manager
Walmart
12.2020 - 03.2021
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Led organizational restructuring efforts aimed at improving overall efficiency.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained and guided assistant managers to maintain high productivity and performance metrics.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Performed regular reviews assessing assistant manager's performance and developed improvement plans.
- Maintained professional, organized, and safe environment for associates and customers.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Overnight Assistant Manager
Walmart
02.2018 - 11.2020
- Developed collaborative relationships with cross-functional departments to improve store performance and achieve company-wide objectives.
- Collaborated with other Assistant Managers to develop operational strategies that improved overall store efficiency.
- Optimized inventory management by conducting regular audits, reorganizing stockrooms, and ensuring accurate product displays.
- Managed cash handling procedures during the night shift to maintain accuracy in financial transactions and prevent fraud or theft incidents.
- Maintained a safe and clean store environment for customers and employees by implementing safety protocols and sanitation standards.
- Proactively identified potential business risks during overnight hours, implementing preventative measures to mitigate loss and ensure smooth operations.
- Conducted performance evaluations for overnight staff members to identify areas of improvement, provide constructive feedback, and foster professional growth opportunities.
- Boosted employee morale through recognition programs, team-building activities, and fostering a supportive work environment.
- Assisted in hiring processes by screening potential candidates'' applications, interviewing prospects, and providing recommendations for suitable hires.
- Enhanced store productivity by efficiently allocating staff and resources during overnight shifts.
- Streamlined communication between day shift and overnight leadership by regularly updating shared logs and attending daily handover meetings.
- Assessed and adjusted staffing levels to meet operational demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed 52 associates in delivering smooth, productive night shift operations.
- Created nightly shift task lists to assign duties to each associate.
Grocery Co Manager
Walmart
05.2017 - 02.2018
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing assistant manager's performance and developed improvement plans.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Backroom Co Manager
Walmart
09.2016 - 05.2017
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Bachelor of Science - Business Management
Bellevue University
Bellevue, NE05-2025
Associate of Arts - General Studies
Marion Military Institute
Marion, AL05-2005
Skills
- Learning management systems
- Leadership development
- Coaching and mentoring
- Analytical thinking
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Decision-making
Timeline
Academy Coach
Walmart
03.2021 - Current
GM Co Manager
Walmart
12.2020 - 03.2021
Overnight Assistant Manager
Walmart
02.2018 - 11.2020
Grocery Co Manager
Walmart
05.2017 - 02.2018
Backroom Co Manager
Walmart
09.2016 - 05.2017
Bachelor of Science - Business Management
Bellevue University
Associate of Arts - General Studies
Marion Military Institute
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