Years of professional experience
Nathaniel DeSouza
Summary
An experienced customer service professional with a track record of success in providing excellent customer service. I have a passion for problem solving and helping customers get the most out of their experience. I am skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities, I am a solutions-oriented individual and thrive in fast-paced environments. In conjunction with providing excellent service I have been able to achieve various milestones and even receive awards for consistently exceeding metrics. Strong understanding of OSHA standards and optimal safety guidelines. With my experience in customer service roles, I am confident in my ability to provide top-notch customer service.
Overview
10
10
Work History
Customer Service Supervisor
DICK'S Sporting Goods
10.2020 - Current
- Opening store / Closing store
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Excellent organizational, prioritization, and time management skills
- Ability to increase & maintain sales; ability to interpret sales related data
- Training staff in areas of customer service and company policies
- Managing cashier coverage and customer flow to ensure proficient customer service
- Monitoring and authenticating returns, exchanges, and voids
- Organizing, Counting, balancing drawers and assigning appropriate documentation
- Kept high average of performance evaluations.
Stage Hand
Sherman theater
06.2017 - 10.2020
- Assisted in behind-the-scenes work before and after performances
- Building, placing, and changing sets.
- lifting 100lbs+ regularly
Warehouse Associate
PureTech
05.2019 - 11.2019
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Selected surfaces for blasting and masked specific parts.
- Masked, grit blasted or chemically rinsed surfaces to prepare for sandblasting.
- loaded and unloaded materials from pallets, skids, platforms, and other various transport vehicles
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Bartender/Food Server Assistant
Party Problem Solvers
05.2013 - 12.2019
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Education
Associate - General Studies
Northampton Community College
Skills
- Sales
- Customer service
- Supervising Experience
- Shrinkage Prevention
- Inventory control
- Mechanical Skills
- Training and mentoring
- Inter-department collaboration
- OSHA Standards and Codes
- Microsoft Office
- Technology
- Typing
Timeline
Customer Service Supervisor
DICK'S Sporting Goods
10.2020 - Current
Warehouse Associate
PureTech
05.2019 - 11.2019
Stage Hand
Sherman theater
06.2017 - 10.2020
Bartender/Food Server Assistant
Party Problem Solvers
05.2013 - 12.2019
Associate - General Studies
Northampton Community College
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