Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nathaniel Duncan

Burlingame,California

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

14
14
years of professional experience

Work History

General Manager

Patagonia
06.2019 - Current

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

  • Managed diverse team of 30 professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales by 2.2 million dollars and profitability to 30% operating income .
  • Leveraged KPIs to drive data driven decision making and strategy
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
  • Recruited, developed, and mentored 5 Managers, 10 Team Leads.
  • Designed, developed, and implemented successful recruitment process to fill more than 45 vacancies over the past 3 years.

Board Member

Palo Alto Transportation Management Association
06.2023 - Current
  • Fostered collaboration among board members, promoting open communication and shared decision making.
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Drove strategic planning efforts of the $700,000 budget to align with organizational vision and long-term objectives.
  • Prepared and presented reports to inform board on organizational progress and goals.

Educational Consultant

Freelace
06.2017 - 12.2018
  • Kept abreast of trends in education, college admissions, and scholarship opportunities to provide most accurate and up-to-date guidance.
  • Established strong relationships with clients by maintaining open communication channels and providing regular progress updates.
  • Provided expert advice on school selection, leading to successful placements in top-tier institutions.
  • Offered valuable insights regarding extracurricular activities that would enhance students overall profile for college applications or future career pursuits.
  • Guided families through complex college admissions process, demystifying requirements and expectations while alleviating stressors.
  • Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat.

Academic Director

Family Help & Wellness
06.2012 - 06.2017
  • Developed positive school culture by fostering strong relationships among faculty, staff, students, and parents.
  • Guided strategic planning efforts for long-term visioning and goal-setting within school community.
  • Established effective communication channels between administration, faculty, staff, parents, and students.
  • Improved overall school performance by implementing data-driven instructional strategies and curriculum adjustments.
  • Fostered culture of continuous improvement by regularly soliciting feedback from students, faculty members, and other stakeholders.
  • Supported student success outside the classroom through regular advising sessions focused on academic progress, career planning, and personal growth.
  • Championed importance of high-quality education by advocating for program resources and funding at both institutional and community levels.
  • Ensured compliance with accreditation standards by maintaining rigorous academic policies and procedures.
  • Implemented comprehensive assessment measures to evaluate program effectiveness and drive continuous improvement initiatives.
  • Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
  • Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
  • Created positive candidate experience by maintaining transparent communication and providing timely feedback throughout recruitment process.

High School Social Studies Teacher

Cleveland County Schools
08.2010 - 05.2012
  • Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
  • Planned and implemented integrated Social Studies lessons to meet Common Core Curriculum Standards.
  • 92% of students achieved 4/4 on state mandated testing.
  • Created lesson plans and made adjustments based on overall class performance throughout year.
  • Gave assignments, graded work and regularly discussed performance with students.

Education

Master of Arts - Educational Leadership

Queens University of Charlotte
Charlotte, NC
08.2017

Master of Arts - International Relations

Boston University
Boston, MA
01.2007

Bachelor of Science - Secondary Education

Kutztown University of Pennsylvania
Kutztown, PA
05.1999

Skills

  • Organizational Leadership
  • Strategic Planning
  • Nonprofit experience
  • Leadership experience
  • Leadership and team building
  • Operations Management
  • Training and Development
  • Collaborative Partnerships
  • Instructional Leadership
  • Customer Service

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Board Member

Palo Alto Transportation Management Association
06.2023 - Current

General Manager

Patagonia
06.2019 - Current

Educational Consultant

Freelace
06.2017 - 12.2018

Academic Director

Family Help & Wellness
06.2012 - 06.2017

High School Social Studies Teacher

Cleveland County Schools
08.2010 - 05.2012

Master of Arts - Educational Leadership

Queens University of Charlotte

Master of Arts - International Relations

Boston University

Bachelor of Science - Secondary Education

Kutztown University of Pennsylvania
Nathaniel Duncan