Nathaniel Durand
San Francisco,CA
Summary
Seasoned hospitality professional with over 17 years of experience in ranging restaurant operations. Passionate about helping restaurateurs rise to their full potential by leveraging innovative solutions. Adept at identifying unique business needs and crafting tailored strategies that help restaurants thrive, I bring a consultative approach to sales and the technical proficiency to navigate tools like Salesforce and POS systems. As a San Francisco local with deep connections to the city’s culinary scene, I’m bready to build partnerships that toast success for all.
Overview
1
1
Certification
Work History
Captain Waiter
State Bird
San Francisco, USA
- Worked in a Michelin-starred environment, mastering the art of delivering high-touch service while juggling the complexities of fast-paced, high-stakes operations.
- Collaborated closely with management to identify service improvements, contributing to the restaurant’s continued acclaim.
- Trained new hires to ensure seamless integration into the team, emphasizing the importance of communication, efficiency, and guest satisfaction.
Manager
El Lopo
San Francisco, USA
- Toasted El Lopo’s reputation as one of San Francisco’s premier Spanish wine bars by curating memorable guest experiences and managing daily operations with precision.
- Developed a robust understanding of restaurant pain points, identifying opportunities to streamline processes and increase revenue—skills directly applicable to providing consultative sales solutions.
- Led a team of 8 staff, emphasizing training and development to ensure consistent quality and hospitality.
- Designed and implemented beverage programs, boosting wine and sherry sales by 20% through strategic product positioning and education.
Lead Server
Blind Butcher
San Francisco, USA
- Navigated the unprecedented challenges of the COVID-19 pandemic, developing a deep understanding of its impact on restaurant operations and the importance of adaptable solutions.
- Worked closely with management and ownership to implement operational changes and enhance service standards, becoming a trusted leader within the team.
- Assisted in staff scheduling, training, and development, ensuring a cohesive and effective team in a demanding environment.
Education
B.A. - Biology, Outdoor Education
University of MN
Duluth06-2012
Skills
- Restaurant Operations Expertise
- Effective Team Leadership
- Collaborative Problem Solving
- Strategic Management Experience
- Consultative Sales Skills
- Clients Needs Assessment
- Salesforce CRM Proficiency
- Expertise in POS systems
- Familiarity with Toast Platform
- Effective Communication
- Strategic Negotation
- Interpersonal Relationship Building
- San Francisco Gastronomy Expertise
- Resilience Under Pressure
- Adaptability in Fast Paced Environments
Certification
- California Responsible Beverage Service Trained
- California Food Handler Card
References
References available upon request.
Timeline
Captain Waiter
State Bird
Manager
El Lopo
Lead Server
Blind Butcher
B.A. - Biology, Outdoor Education
University of MN
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